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Written by a patient
17th August 2018


Have only been with this surgery two years and now had two appointments.Find lack of empathy and just told nhs is basically skint because not enough people pay their taxes ???never go to the doctor unless absolutely necessary but honestly feel if I was possibly close to death I really don’t think I would bother going to victoria road and incidentally worked all my life and paid my tax and national insurance contributions but was told I could always go private by the Gp.

17th September 2018
Response from Victoria Road Surgery

Unfortunately the NHS is struggling and doctors do advise patients sometimes that they can go privately if they wish too, as some wait lists are very long and patients would prefer to do this, its not for everyone but it is just an option available to you. We do try to free up as many routine appointments as we possibly can ensuring that patient safety is maintained. We also have a duty doctor for anything more urgent, however anything more critical or life threatening would possibly be for A&E. I would be more than happy to discuss this in more detail if you would like too. I am sorry that you feel you have not been treated with empathy and hope that any further visits to the surgery will be more positive for you.

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