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Victoria Road Surgery
2019-05-21
Person
1
5
0
Written by a patient
Written by a patient 21st May 2019
Today I called at the surgery to collect my repeat prescription the receptionist said the doctor had signed it but couldn’t find it after informing her I was at work for today all all day the next day with no tablets left she did nothing at all except shrugged complete disinterest I now have to try and return to get this prescription it would appear the only way is to have it done with a pharmacist so 3 days without blood pressure tablets if I pass out or throw a wobbly perhaps someone will listen
13th June 2019
Response from Victoria Road Surgery
I'm very sorry to hear this, and I apologise that your prescription was not dealt with in a faster, more efficient way. I will of course talk to the team about this, as I don't know who was involved I can only do this, as a general learning, if you ever need something please don't hesitate to speak to the Reception Manager or Deputy Practice Manager, who will be able to learn more about the situation, and resolve there and then for you if possible.