Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Victoria Gardens Surgery
2017-02-15
Person
1
5
0
Written by a patient
Written by a patient 15th February 2017
Very disappointed with the care received at Victoria Gardens Surgery. Was once a patient at the practice as a youngster and have lived in Cardiff for the past 12 years, after my return, I needed to re register with the surgery due to an minor accident. I was seen as an emergency appointment by Dr Bowen who I found very rude and condescending.
During my time in the room I started to get very upset about things that were going on in my personal life and asked her what services were available within the practice to help me get through the problems I was suffering with privately. I was handed the number to the Samaritans and basically dismissed from the room. I have never received such poor care in my life, let alone from a registered practitioner.
In comparison to the care received during my time at my previous surgery in Penarth in Cardiff, Victoria Gardens surgery has drastically gone down in my estimations.
Previously at the surgery I have always seen Dr Devichand, alongside Dr Thomas and Dr Rogers who have now retired. All of which I have found much more helpful, thankfully Dr Devichand is still practicing otherwise I would look further afield in having someone else care for my needs.
Victoria Gardens Surgery
2016-12-22
Person
5
5
0
Written by a patient
Written by a patient 22nd December 2016
The victoria practice is the best in wales, any minor or serious problems with your health, your always given a thoroughly good examination, and all explained what treatment you will get, wether minor, or a serious condition, the practice nurses are always on hand for minor ailments treatment, and other duties that the nurses do, all the receptionists are all understanding and caring, to find an appointment for you, and are always chatty.