Victoria Gardens Surgery

Victoria Gardens, Neath, W Glam, Wales, SA11 1HW
7 reviews

Reviews

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Written by a patient
11th March 2019


It’s so refreshing to speak to a doctors that goes above and beyond to help you. Dr Bowen you are a great asset to Victoria gardens surgery. Thank you!

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Written by a carer
11th October 2018


Rude staff behind the desk need education on how to answer a phone the doctors ave no time for you what so ever they are a disscusting specimens for g.p and doctor copp should be ashamed of her self for dismissing a mentaly ill person like a second class citizen shame on her u need to be more compassionate and ave more empathy with metaly ill people you are a disscussting doctor..

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Involvement
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Written by a patient
16th February 2018


I have been with this surgery for 10 years, Dr. Copp saved my life, she insisted I go to hospital for a breast check, Lucky I did I had a rare breast cancer and we caught it in the early stages. I find Dr. Bowen lovely , and Dr. Zalinski is my rock. He is brilliant. They don't tell you , you have to do this . They ask you and give there advice. The girls on reception I find extremely helpful. I always get an appointment on the same day. You do have to start calling at 8.30 am and some times it takes 10 min to get through but I have never had them tell me I couldn't have an appointment. The nurse's that are there are very friendly , and helpful . I never feel odd asking a question. They were there for the passing of my Mother In Law, I can not fault this surgery . Oh yea the only down side is I am partially deaf so I can't hear my name being spoken when the Doctor calls you , It would be great if they had it on the wall in lights saying when it was your turn, But small price to pay for good service .

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Involvement
Cleanliness
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Written by a patient
1st February 2018


Absolutely disgraceful customer service from the receptionist who answered the phone so I could sign onto the surgery and book an appointment. Wouldn’t let me explain why I needed someone to pick up forms for me and even wouldn’t listen when I said I had dates I was available for an appointment. Will not be even looking to go to this surgery now.

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Involvement
Cleanliness
Staff
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Written by a patient
17th December 2017


Disgusting. Staff do not care at all. I went in completely suicidal and having dangerous thoughts. The doctor said if I wasn't having am attempt on my life why was I at the surgery. Crisis team rung and sounded bored talking to them about me and kept rolling her eyes. Such bad service. Am looking at changing doctors.

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Involvement
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Resources

Short link to review Victoria Gardens Surgery: http://iwgc.net/eccsf