The Whiteley Surgery

The Whiteley Surgery 2023-09-20 Person 0 5 0

Attended the surgery in considerable pain only to be greeted by an unbelievably rude receptionist (there were two on duty and neither were helpful in the slightest). Was told it was too late in the day for a triage appointment (it was 09:45) and that I couldn't book an appointment in advance. All this despite the fact that there was NOBODY in the waiting room. Utterly uncaring, rude & incompetent. These people are a disgrace to their profession and the NHS. If I could give zero stars across the board, I would have.

Actually have a system whereby the patient can book an appointment to see a doctor. Seriously, the systems & procedures at this practice need a root & branch overhaul. Also, the receptionists could do with a lesson in manners & basic courtesy.

The Whiteley Surgery 2023-05-30 Person 2 5 0

It can be very difficult to get through by telephone and when you are it is difficult to be seen

I was notified that I should book a spring covid vaccination and booked an appointment with a pharmacy in Stubbington to have this done today. I have had cancer and assumed this was the reason that I was advised to book the jab. When I arrived for my appointment, I was told I was not eligible after all as I had not had radiotherapy in the last year. I took time off work and lost money to attend this appointment and wasted my time and the pharmacist' s time, attending an appointment that could have been given to someone else. I was told that quite a few people had been sent a message in error. Before sending out random notifications, it would be a good idea to check patient' s eligibility, in order not to waste everyone' s time and if a mistake is made the patient should be informed to ignore the initial message. I feel the system could and should be improved in this regard. Overall I have had a good service from this practice but I am not happy about this.

The Whiteley Surgery 2023-04-21 Person 4 5 0

Read the previous reviews and was pleasantly supervised how wrong they were.

Parking was a problem. Had to take a taxi

The Whiteley Surgery 2022-09-03 Person 0 5 0

I don't recommend this surgery the receptionist are rude and incompetent you can't get an appointment with the doctor and gives you wrong diagnosis and the receptionist talk over you and don't let you speak where is the justice they don't care about there patents think twice before going to this surgery

Improve the manner of your receptionist and they need to be told not to talk over the patent when they are talking. my other half has been sick for 3 years and they havant resolved the issues which needs to be resolved

The Whiteley Surgery 2022-03-22 Person 1 5 0

This surgery is useless. It has joined up with three other local surgeries and goes under the name of The Sovereign Network. If you phone you are likely to be something like number 63 in the queue and be on the phone for literally hours. If you have the temerity to ask for an appointment with a doctor you are likely to be told none are available but more will be released in the following month so call back then. You are advised to do an E-Consult. This involves logging into the surgeries website and clicking on the relevant “tile”. You are presented with an A-Z list of issues to select your problem. You then have to go through a process of writing down details of your issues in more detail. You are then triaged by a third party organisation who may or may not have medical knowledge - you are not told who they are despite them having access to your private information. You will then receive an email telling you to wait for the result of your triage. You may then be offered an appointment with a nurse or perhaps a doctor. This probably won’t be your assigned doctor, who doesn’t know you anyway because you’ve never met. The doctors all work part time and I don’t know anyone who has actually seen one. Shockingly, the last time I went through this process I was prescribed antibiotics over the phone for a UTI. No sample was sent off to the path lab to find out what the bug was resistant or sensitive to as regards antibiotics. No test was done to see if what I had was an UTI. I was comfortingly told I knew my body best and I was asked which antibiotics had proved successful before. In this whole episode I didn’t see a health professional at all let alone a doctor. It is a disgraceful service

Work it out yourselves.