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The Whiteley Surgery
2023-09-20
Person
0
5
0
20th September 2023
Attended the surgery in considerable pain only to be greeted by an unbelievably rude receptionist (there were two on duty and neither were helpful in the slightest).
Was told it was too late in the day for a triage appointment (it was 09:45) and that I couldn't book an appointment in advance.
All this despite the fact that there was NOBODY in the waiting room.
Utterly uncaring, rude & incompetent.
These people are a disgrace to their profession and the NHS.
If I could give zero stars across the board, I would have.
Suggested improvements
Actually have a system whereby the patient can book an appointment to see a doctor.
Seriously, the systems & procedures at this practice need a root & branch overhaul.
Also, the receptionists could do with a lesson in manners & basic courtesy.