The Ferns Medical Practice
Farnham Centre For Health, Hale Road, Farnham, Surrey, GU9 9QS Also known as: Dr Robinson & Partners 355 reviewsReviews
This is a very good practice right from Dr Scrivnel onwards.
Doctors and receptionist are great but always have a long wait after appointment time.
This new "sit and wait clinic" is beyond a farce. People who actually have jobs and can't just sit around and wait have been really shot in the foot. Waiting 40+ minutes for a non guaranteed doctors appointment is absolutely disgusting. I'm paying my taxes for this? I will be moving surgeries as this is diabolical service. And the fact the receptionists are rude, short, blunt and think that they are in actual fact doctors, is laughable. The absolute worst decision is getting rid of timed appointments. Talk about putting the NHS to shame. How long should you have to wait before giving up? The sooner they scrap this "brilliant idea" the better. Absolutely disgusted.
An omission of my previous lengthy review of my 30 years of first rate service from the Ferns practice was to mention that the frontline reception people and "back office" staff are invariably pretty damn cool and calm and wise, often under a good deal of pressure and from high levels of expectancy of instant answers and results from patients and their carers. Thank you, ladies.
My only suggestion is that a touch screen system is re-introduced for checking in for appts. The practice had one for a while some time ago but withdrew, presumably for technical or admin problems. It would shorten the queue at reception and take one job away from busy receptionists.
Brilliant practice
Resources
Short link to review The Ferns Medical Practice: http://iwgc.net/ejhky