The Beacon Health Group

The Beacon Health Group 2025-12-10 Person 1 5 0

Repeat errors in medication dispensing and collecting times. Rude staff, even put the phone down on me when given them facts about Essex alive reporting that they are the worst surgery in Essex. Refuse to give their names or the managers name To report their behaviour to. Manager said she did not have time to listen the recorded call I had with the member of staff. My family and I will Be looking for alternative care DO NOT join this surgery.

Listen, do not hang up on patients. Stop excusing your incompetence.

The Beacon Health Group 2025-10-09 Person 0 5 0

An absolute nightmare rang the urgent phone number which is not separate at all just puts you in the usual queue then after 20mins the receptionist (who was not helpful at all and quite rude said no appointments and fill in an e consult form). Due to have an operation at Springfield Hospital on 21st October and Springfield told me to get an urgent appointment with my GP before the op. Filled in the form which the receptionist said would be looked at within 48hrs (this is urgent to them!!) and day later we have a message to ask who this form is for even though we gave the full name and NHS number. Have filled in a further form and are still waiting!!! We will change to another Doctors surgery very soon as I notice Beacon Health have over 25,000 patients and they should staff the surgery to cope with this which they clearly are not doing.

Better receptionists Proper urgent telephone number More Doctors Better records Better response to outstanding issues

The Beacon Health Group 2021-10-20 Person 0 5 0

Phoned the emergency on the day appointment at 9.20, waited 20 minutes for the call to be answered, to be told no appointments left should have phoned at 8. Asked for advice as my husband is on blood thinners and was having a bad nosebleed. Offered a phone appointment Wednesday! No help offered, nothing they could do. Really hate having to phone as they never have appointments, phone tomorrow at 8 is all they seem to say.

Receptionist could have been more helpful and polite.

The Beacon Health Group 2021-02-12 Person 1 5 0

The Dr's are fine. But the receptionists are borderline ignorant. Unless you are lucky enough to get the 1 helpful one they appear to have. It appears they all need policy training as everytime I have to call I am fobbed off or given different information to the last time I spoke with someone. The way they speak to people is appalling.

Training in customer service and Manners for the receptionists.

The Beacon Health Group 2020-05-15 Person 1 5 0

The Morning Receptionist is rude and unhelpful. I am unable to get appointments and the surgery which was previously well run and well staffed is now a total sham since it was taken over by Beacon Health Group.