The Beacon Health Group

Phoned the emergency on the day appointment at 9.20, waited 20 minutes for the call to be answered, to be told no appointments left should have phoned at 8. Asked for advice as my husband is on blood thinners and was having a bad nosebleed. Offered a phone appointment Wednesday! No help offered, nothing they could do. Really hate having to phone as they never have appointments, phone tomorrow at 8 is all they seem to say.

Receptionist could have been more helpful and polite.

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The Dr's are fine. But the receptionists are borderline ignorant. Unless you are lucky enough to get the 1 helpful one they appear to have. It appears they all need policy training as everytime I have to call I am fobbed off or given different information to the last time I spoke with someone. The way they speak to people is appalling.

Training in customer service and Manners for the receptionists.

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The Morning Receptionist is rude and unhelpful. I am unable to get appointments and the surgery which was previously well run and well staffed is now a total sham since it was taken over by Beacon Health Group.

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Absolutely Apalling... it just gets worse and worse...the receptionists are the worst i have ever encountered....i am totally appalled by the level of service as i have been each and every time i have tried to get an appointment...no bedside manner at all...I absolutely dread if i ever need to see a doctor.

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The only good thing I can say about Moulsham Lodge is when I get to see Dr McAllister I have total faith in her. Everything else needs looking at especially getting an appointment. We were told there was no more queueing early morning to get an appointment. I was told this morning it still goes on. I have always considered myself to be a considerate person as it’s not fair on other patients who cannot do this. People go to work and families have to get children to school. I will now be If You Can’t Beat Them Join Them. I’m in my later years and tests have shown I need to see the doctor again. Come on Beacon Health Group sort yourselves out. We all know there are not enough doctors and too many patients but the appointment system is crazy.

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