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The Beacon Health Group
2021-10-20
Person
0
5
0
20th October 2021
Phoned the emergency on the day appointment at 9.20, waited 20 minutes for the call to be answered, to be told no appointments left should have phoned at 8. Asked for advice as my husband is on blood thinners and was having a bad nosebleed. Offered a phone appointment Wednesday! No help offered, nothing they could do.
Really hate having to phone as they never have appointments, phone tomorrow at 8 is all they seem to say.
Suggested improvements
Receptionist could have been more helpful and polite.