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The Beacon Health Group
2021-02-12
Person
1
5
0
12th February 2021
The Dr's are fine. But the receptionists are borderline ignorant. Unless you are lucky enough to get the 1 helpful one they appear to have. It appears they all need policy training as everytime I have to call I am fobbed off or given different information to the last time I spoke with someone. The way they speak to people is appalling.
Suggested improvements
Training in customer service and Manners for the receptionists.