95 Stanwell Road, Ashford, Middlesex, England, TW15 3EA
My mother and I were seen by Helen Horsley regarding the transfer of my mother's care to the Warfarin Clinic. The service we received was 1st class. At no time did we feel rushed and all our questions were answered. As my mother's registered carer I had been invited to attend an appointment to discuss my health and have any questions answered with regards to my role in my mother's care. Helen dealt with this at the same time to avoid me having to return to the surgery at a later date!
Thank you for taking the time to complete this form. The INR (warfarin) clinic is a new service in our surgery which started in August 2015. Helen, (Nurse Practitioner) and her nursing team have been working very hard to provide a good service to our patients. We also try to be proactive in inviting all registered carers for health checks and to assist with signposting to other services. E.G. Age UK have a representative available in our surgery on a Wednesday morning. I shall forward your comments to Helen. Claire Practice Manager
Thank you for taking the time to respond
Very professional, caring and friendly practice. Always able to get an appointment to see the doctor or nurse required. The facilities at the surgery are always clean and well maintained. Great practice - well done!
Thank you so much for your positive feedback. We do try to give the best service possible to our patients. I shall pass your kind comments on to all the staff. Claire Practice Manager
Good doctors, understand advice. Friendly staff, good I can see Helen when i need a nurse appointment.
Thank you for taking the time to let us know. I shall pass your kind comments all to all staff. Regards Claire Practice Manager
The surgery has always given first class service. We always manage to get a same day appointment when necessary.
Thank you for your reply. Appointments are available to book up to 8 weeks in advance for doctors and 12 weeks for nurses. We also offer bookable appointments on line and there is a telephone triage surgery every day. Claire Practice Manager
Short link to review Stanwell Road Surgery: http://iwgc.net/ecgbp