95 Stanwell Road, Ashford, Middlesex, England, TW15 3EA
I am running out of tablets and I'm disabled I phoned to put in a repeat prescription as goes direct to my pharmacist, a very rude receptionist said we don't do it over the phone go online or come down. I stated I didn't have an online account and was disabled and couldn't come down her responce exact wording " well get someone to come down or don't have them". I said I had no one and I am due to run out which is going to cause me great pain. Her reply "well your have to run out then until you come down " . The gp have all these signs to be nice to receptionist but I think the practise need to work on training there staff about paitent care and compassion. Also some telephone manners. The practise just seem to be employing anyone disgrass. So all in all I am now left to have no medication and can't get down until next week. Will be reporting this further I also hope they record there phone calls. Disgusting been with them 20 years and never have they had such a rubbish receptionist team as they do now. Such a shameful heartless practise.
I'm very sorry to hear about your concerns and experience. Please contact me, Claire( The practice manager ) directly so that we can help you.
never able to get an appointment on the day die to 4k + other patients calling at the same time. Earliest online appointment is TWO WEEKS away. Its not a hair salon its a DOCTORS SURGERY who books to be ill two weeks in advance??????
If you want great care then ask for Dr Chawla.All the other doctors don't seem to have any time to listen or care .There are a lot of junior doctors at the practice that ask for her opinion anyway so why waste time seeing someone else! Reception are helpful.I have been put on hold a few times but that's to be expected I guess as it is a busy practice.
The receptionists at Stanwell Road Surgery are all very helpful and efficient. They usually have a smile for you and a sympathetic ear! It's not their fault that the appointment system is the way it is; ie. terrible (!)...so I don't blame theirs nor patients' frustrations!