Ridgacre House Surgery

Written by a patient

There is a serious attitude problem at this Surgery - basically, go away - we don't want to know. Could not be more unhelpful and admin staff have been caught out telling blatant lies. Really disgraceful.

Experience

Involvement

Cleanliness

Staff

Appointment

Written by a patient

Poor service by doctors- told them what I thought was wrong then They latched on to that and diagnosed backed on my differentials. Nurses and reception great

Experience

Involvement

Cleanliness

Staff

Appointment

Written by a carer

Firstly, I apologise for the delay in adding this review of the treatment my father received on Monday 25 November 2019. With all the Christmas build up and busy family time, I have now just sat down to write it 2 months later (better late than never!!). I just wished to relay how pleased I, and not least my father, was on a house visit Dr Smith made on the above date. As I hold third party consent for both my ageing parents, I made the call to book a possible house visit for the same day, as my mother had called me in the morning to say that my dad was not feeling very well, also not being able to go to the toilet for 2 or 3 days. And being 93, he was getting quite worried how he was feeling. With no trouble at all, upon calling the surgery, the receptionist booked the house visit, and said it would be by 1pm. Sure enough, Dr Smith arrived by that time and sat down with my dad to discuss his problem. Without going into too much detail, what struck my dad more than anything was the "bedside" manner of Dr Smith in putting my dad at ease, and really just assuring him that nothing was majorly wrong with him. A prescribed course of laxative powder sachets was given, and all was well with my dad a couple of days later. I'm writing here to give praise indeed to the Ridgeacre House for firstly giving such a good service in times of need. Not only that, to say it sometimes just needs a doctor's voice to a patient who is not probably as chronically ill as other patients, but nonetheless needs a reassuring professional voice to make them mentally reassured. I hope I've put this across how grateful my mom and dad are since moving to the surgery from another practice about 2 years ago.

Recommend

Involvement

Cleanliness

Staff

Appointment

Written by a patient

It states on this website that you provide the same intimate Care that was provided by Dr Handford! Well I beg to differ. Lots of people I spoke to who belong to this Practice NEVER see the same Doctor more than ONCE. My experience is Certain GP’s have bad Bedside Manner! The patient is not listened too even though they (in my experience) know their bodies better than anyone including The Doctor! Very rarely the Doctor will refer you even if you (patient) has come to the Surgery with the same Complaint!

Recommend

Involvement

Cleanliness

Staff

Appointment

Written by a patient

As with the majority of GB medical practices it is difficult getting an on the day appointment and virtually impossible with the doctor of your choice though the reception girls do try their best. That said, once you have an appointment I cannot fault the attentiveness of most of the doctors in the practice and the speed of referrals if things are not sorted so enableing speedy diagnosis.I cannot fault my (many) recent experiences with all the staff when illness is genuine.

Recommend

Involvement

Cleanliness

Staff

Appointment