Carr Street, Ramsbottom, Bury, England, BL0 9DD
The reception staff need to be trained on how to speak to patients. They're awfully rude and obnoxious. They also need to be trained on how to get hold of information quickly, instead of always running out of the room and dossing for about half and hour whilst the queue in the doctors is getting larger as there is only one member of staff on in the reception!! Disgusting how rude they are I always feel like I'm an inconvenience to them! Giving me attitude back and huffing and puffing is not how I want to be treated as a patient who has attended this surgery for more than 21 years!!! Will definitely be moving to a different surgery.
The surgery is always running late even though they insist it is running 'on time'. Practice manager is rude and judgmental. Reception staff are very pleasant and I've always found them to be helpful although it is hard to get contact even when visiting the surgery in person as they don't cover the reception desk all the time.
More patients need to give positive feedback on the doctors and nurses and reception staff at this practice. It is good to give credit as much as possible. They work hard and do their best, despite the limited resources of the current NHS, including limited time, high case loads and demands from patients, not to mention governments targets and cut backs.
thank you for your postive feedback. we always welcome comments from patients and expect to be told when we have got things 'wrong', however, sometimes we don't always acknowledge when someone does something 'right' so it was good to read your comments. this will be shared with all the doctors and staff.
Both me and my husband have been with this practice for several years. The Doctors give a high standard of care and treatment taking time to listen and involve you in your treatment ,as do the nursing staff and reception staff are always polite .
Thank you for your comments. It is always helpful to get positive feedback from patients. it is very much appreciated by all the doctors and staff
Having to share a touch screen with every other patient to book in could spread illnesses. I do not like this. Also hand sanitisers are not always available and when they are they are not placed at an accessible hight for everyone to use. If automatic hand sanitiser dispensers with PIRs were attached to the walls at correct height and positioned around the building this would be improve the cleanliness of the practise. currently there are no hand sanitiser dispensers attached to walls. If people did not have to share a touch screen with every other patient to book in this would improve cleanliness.