Carr Street, Ramsbottom, Bury, England, BL0 9DD
The doctors are great, the receptionists are the rudest and you are always treated like an inconvenience to their day. The reception is often unmanned and you will be waiting a long time before they see to you. They never seem to be quite competent at what they are doing and when they get something wrong it is the patient at fault not them. I really feel I need to change surgery I visit as this one is not working out at all.
I always receive great care at Ramsbottom Doctors Surgery, in particular i find Dr Haslam to have a very kind, supportive manner, who gives great medical and lifestyle advise and encouragement!
The reception staff need to be trained on how to speak to patients. They're awfully rude and obnoxious. They also need to be trained on how to get hold of information quickly, instead of always running out of the room and dossing for about half and hour whilst the queue in the doctors is getting larger as there is only one member of staff on in the reception!! Disgusting how rude they are I always feel like I'm an inconvenience to them! Giving me attitude back and huffing and puffing is not how I want to be treated as a patient who has attended this surgery for more than 21 years!!! Will definitely be moving to a different surgery.
The surgery is always running late even though they insist it is running 'on time'. Practice manager is rude and judgmental. Reception staff are very pleasant and I've always found them to be helpful although it is hard to get contact even when visiting the surgery in person as they don't cover the reception desk all the time.
More patients need to give positive feedback on the doctors and nurses and reception staff at this practice. It is good to give credit as much as possible. They work hard and do their best, despite the limited resources of the current NHS, including limited time, high case loads and demands from patients, not to mention governments targets and cut backs.
thank you for your postive feedback. we always welcome comments from patients and expect to be told when we have got things 'wrong', however, sometimes we don't always acknowledge when someone does something 'right' so it was good to read your comments. this will be shared with all the doctors and staff.
Short link to review Ramsbottom Health Centre: http://iwgc.net/eb62h