Poplar Grove Practice

Poplar Grove Practice 2015-01-08 Person 4 5 0

The surgery staff are friendly and helpful; there were problems getting through on the phone initially but once the call was answered, the receptionist explained that there had been problems with the telephone lines. For a routine appointment we would have needed to wait 3 weeks to see the GP of our choice, but we were offered a fast track appointment, which was suitable to get the issue dealt with. Previously we could rely on getting an appointment within 1 week , when we were still at Broughton House It was reassuring seeing the staff from our previous practice

Poplar Grove Practice 2014-12-23 Person 3 5 0

It is annoying to need to call early in the morning for an appointment, but at least you can usually get seen fairly soon. For long standing conditions it is preferable to see the same Doctor for continuity of care, but sometimes not easy to get an appointment you need.

Poplar Grove Practice 2014-12-02 Person 3 5 0

The system of ringing for an appointment at 8am is totally impossible for me. I suffer from CFS/Fibromyalgia I struggle to wake up. On the days I do I cannot get through I do not have speed redial on my telephone by the time I do get through usually about 30 minutes after constant telephoning there are usually no appointments with my doctor left and as I have a long term illness it is too involved to start explaining it all through. My prescriptions have been chaotic items being left off and going to pharmacy over the road when they were supposed to be going to Tesco so I ended up with no medication until someone in General Enquiries said to try going to the pharmacy and there was a stack there of it!!! Wrong medication on last presciption could n't get through on telephone after 50 minutes my husband had to drive me down there to sort it out. General Enquiries usually very efficent most members of staff very polite and helpful I am not easiest patient as I keep forgetting to put one of my presciptions in. The rest are on repeat lot of confusion between surgery and Tesco!