Pimlico Health at The Marven

Dear Patient We thank you for taking the time to give us your feedback. We share and discuss all feedback given from patients. It is important to us, as it enables us to continually drive our service delivery forwards to meet the demands of our local population. If there is anything you have stated where we may be able to implement change and enhance our current level of service, please be assured we will explore this further. As our practice protocol to triage and ensure appropriate use of appointment slot, our reception staff are required to ask what the reason is that the patient wishes to see the clinician for, this is to ensure that a) you are booked with the appropriate clinical personnel b) so that it gives the clinical personnel prior notice of your health concern prior to you entering the room c) this makes the appointment time slot run more efficiently as they have an insight as to what you present with prior to entering their clinical room d) this may assist in clinician running to time for their appointments. NOTE this is also to allow the clinical team to understand if one patient may be presenting serious health concerns which may require immediate attention (likely in children and elderly patients) Kind Regards Joanna Fox Business Manager Pimlico Health @ The Marven

Dear Patient We thank you for taking the time to give us your feedback. We share and discuss all feedback given from patients. It is important to us, as it enables us to continually drive our service delivery forwards to meet the demands of our local population. If there is anything you have stated where we may be able to implement change and enhance our current level of service, please be assured we will explore this further. Please make an appointment to see our patient relations manager - Linda, who will kindly assist you further with any online issues you may be encountering. Kind Regards Joanna Fox Business Manager Pimlico Health @ The Marven

Dear Patient We thank you for taking the time to give us your feedback. We share and discuss all feedback given from patients. It is important to us, as it enables us to continually drive our service delivery forwards to meet the demands of our local population. If there is anything you have stated where we may be able to implement change and enhance our current level of service, please be assured we will explore this further. I would be grateful if you would write to me directly to explain further your comment regarding admin being incompetent - So I may learn which part of admin have you encountered and what we may do to improve? Also regarding the fire escapes - these are checked daily prior to opening the building as part of our Health and Safety checks, we pride ourselves on ensuring we are compliant in matters such as Health and Safety, again please provide details for me of which fire escape you believe not to have worked? why were you exiting via a fire escape? did you report such a defect to my staff at the time of occurrence? With out such details and such a vague comment it is very difficult to follow up on this matter on your behalf. Kind Regards Joanna Fox Business Manager Pimlico Health @ The Marven

Dear Patient We thank you for taking the time to give us your feedback. We share and discuss all feedback given from patients. It is important to us, as it enables us to continually drive our service delivery forwards to meet the demands of our local population. If there is anything you have stated where we may be able to implement change and enhance our current level of service, please be assured we will explore this further. Kind Regards Joanna Fox Business Manager Pimlico Health @ The Marven

Dear Patient We thank you for taking the time to give us your feedback. We share and discuss all feedback given from patients. It is important to us, as it enables us to continually drive our service delivery forwards to meet the demands of our local population. If there is anything you have stated where we may be able to implement change and enhance our current level of service, please be assured we will explore this further. As our practice protocol to triage at reception and ensure appropriate use of appointment slot, our reception staff are required to ask what the reason is that the patient wishes to see the clinician for, this is to ensure that a) you are booked with the appropriate clinical personnel b) so that it gives the clinical personnel prior notice of your health concern prior to you entering the room c) this makes the appointment time slot run more efficiently as they have an insight as to what you present with prior to entering their clinical room d) this may assist in clinician running to time for their appointments. NOTE this is also to allow the clinical team to understand if one patient may be presenting serious health concerns which may require immediate attention (likely in children and elderly patients) Kind Regards Joanna Fox Business Manager Pimlico Health @ The Marven