Parklane Surgery

Mill Street, Tonyrefail, Porth, M Glam Wales, CF39 8AG
1 2 3 4 5 9 reviews

Average ratings

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
 

Reviews

Showing all reviews
 
« 1 2 »
Page 1 of 2
 
1 2 3 4 5
Written by a patient
12th January 2021


Staffs and doctors are very helpful.


Nothing everything is perfect.

Experience
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
Written by a patient
2nd November 2020


On the phone for over a hr and still number 2 in que.


Answer the phone

Experience
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
Written by a patient
1st October 2020


trying to get an appointment for the flu jab so phoning outside busy surgery times phoned at 10.05 and was number 7 in the queue so thought it would not take long 45 minutes later i finely had a reply as i was only number 7 in the queue how long were the ones behind me waiting. when answered no apology for the wait as if they were doing you a favour in replying .Practice manager needs to sort things out over there.


Practice manager needs to find out where the bottle necks are occurring and deal with them as on more than one occasion there was a 15 minute gap between the number before you dropped and as it was outside doctor appointment times why the wait?

Experience
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
Written by a carer
12th February 2020


I recently lost my dad at Ty Erin and was not able to get a Death Certificate as Dr Lloyd was on leave. This is a very stressful time and the reception was less than helpful. Dad has been under the care of this surgery since he went into Ty Erin on 1 November 2018. His death was recorded by the attending paramedic and yet I heave to wait at least 4 days for a death certificate and that being a Friday, a lot longer to register his death. All this has to be done before I can register his death and make the necessary funeral arrangements. Unacceptable!! When I asked the recpionest what would happen if Dr Lloyd was on a 21 day cruise I received no answer. Totally unacceptable!!!

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
Written by a patient
9th November 2019


I wrote an essay in here and went to send it and it wiped it clean so can’t be bothered to say anymore than Park Lane Surgery staff are rude unhelpful and disappointing they hold a great responsibility and fall short of the mark appointments are a joke being on the hone for 15-20 minutes only to told when you get through they are all gone and need to call back in the afternoon or next day only to start the same process over and over is demoralizing and heartbreaking when all you want is to see a GP

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5

« 1 2 »
Page 1 of 2

{{category}} working at Parklane Surgery ({{entities.length}})
Order by: surname | rating | review count
{{entity.name}}
{{getReviewCountLabel(entity.review_count)}}
{{entity.name}} {{getReviewCountLabel(entity.review_count)}}

Resources

Short link to review Parklane Surgery: http://iwgc.net/ecegs