Written by a patient
1st October 2020
trying to get an appointment for the flu jab so phoning outside busy surgery times phoned at 10.05 and was number 7 in the queue so thought it would not take long 45 minutes later i finely had a reply as i was only number 7 in the queue how long were the ones behind me waiting. when answered no apology for the wait as if they were doing you a favour in replying .Practice manager needs to sort things out over there.
Practice manager needs to find out where the bottle necks are occurring and deal with them as on more than one occasion there was a 15 minute gap between the number before you dropped and as it was outside doctor appointment times why the wait?