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trying to get an appointment for the flu jab so phoning outside busy surgery times phoned at 10.05 and was number 7 in the queue so thought it would not take long 45 minutes later i finely had a reply as i was only number 7 in the queue how long were the ones behind me waiting. when answered no apology for the wait as if they were doing you a favour in replying .Practice manager needs to sort things out over there.