Oxford Road Medical Centre

Written by a patient

I had a very difficult experience recently with Oxford Road Medical Centre in Burnley. I had been building up the courage to ring the surgery for help with a mental illness for months. I finally plucked up the courage and Dr Robb was amazing. He helped me with my anxiety disorder and honestly changed my life. I was running out of the medication and rung the surgery for a new appointment to review my medication. The receptionist was so rude to me that I actually had to ask her to treat me nicely. She explained that I was unable to see Dr Robb as he was 'not even in until Thursday anyway' so I would have to see another doctor. Understandably I was nervous about this because it had taken so much courage to speak to someone in the first place. I asked the receptionist if the other doctor would have access to my medical records (so I wouldn't have to explain all my difficulties all over again) and her response was 'how do I know? I don't even know your name' and then continued to be rude to me throughout the phonecall by speaking to me like I was annoying her. I met with Dr Astle the day I finished my medication and he was amazing too, helped me with my medication and really put my mind at rest. I just want to make sure that people do not have the experience I did. It takes so much courage to finally ask for help and I could have done without an argument with a receptionist. I asked her if I had done something wrong at one point because she was so rude to me, her response was 'no but I don't know who you are do I?' But she never asked for my name so I gave it I her and she just huffed at me. I just had to get off the phone, forgot to write down my appointment and was nervous to ring back to confirm my appointment. I then spoke to a different receptionist who was so helpful.

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Written by a patient

The doctor I saw on my last two visits to the surgery was dismissive and made me feel like my requests were too much trouble for them. I'm considering changing surgery as the doctor left me feeling so upset.

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Written by a patient

I am not a fan of writing reviews as I'm useless, however I thought it was time I did. When I ring the practice up the receptionists are always polite, courteous and try to help you any way which they can. I have never had to wait more than 2/3 days for an appointment. If it is urgent sometimes you have the option of Open Surgery or waiting until the end of an appointment surgery to see a doctor. I have always been taken care of with utmost respect and the doctors/ nurses listen to what you have to say if you are concerned about your health. I've been a patient for 40 years and I've never had any problems with appointments or care... oh just one more thing, I was surprised when I got a letter just after my 40th asking if I'd like to make an appointment for an "MOT", I didn't know they even existed.. 5 star care in my eyes...

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Written by a patient

On the odd occasion I attend the medical centre (touch wood) I have found nothing but helpful staff no matter what position they hold there in particular the practice nurses notably Mrs Scott.

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