Oxford Road Medical Centre 2016-10-21 Person 3 5 0

I had a very difficult experience recently with Oxford Road Medical Centre in Burnley. I had been building up the courage to ring the surgery for help with a mental illness for months. I finally plucked up the courage and Dr Robb was amazing. He helped me with my anxiety disorder and honestly changed my life. I was running out of the medication and rung the surgery for a new appointment to review my medication. The receptionist was so rude to me that I actually had to ask her to treat me nicely. She explained that I was unable to see Dr Robb as he was 'not even in until Thursday anyway' so I would have to see another doctor. Understandably I was nervous about this because it had taken so much courage to speak to someone in the first place. I asked the receptionist if the other doctor would have access to my medical records (so I wouldn't have to explain all my difficulties all over again) and her response was 'how do I know? I don't even know your name' and then continued to be rude to me throughout the phonecall by speaking to me like I was annoying her. I met with Dr Astle the day I finished my medication and he was amazing too, helped me with my medication and really put my mind at rest. I just want to make sure that people do not have the experience I did. It takes so much courage to finally ask for help and I could have done without an argument with a receptionist. I asked her if I had done something wrong at one point because she was so rude to me, her response was 'no but I don't know who you are do I?' But she never asked for my name so I gave it I her and she just huffed at me. I just had to get off the phone, forgot to write down my appointment and was nervous to ring back to confirm my appointment. I then spoke to a different receptionist who was so helpful.