Northgate Medical Practice

1 Northgate, Canterbury, England, CT1 1WL Also known as: Dr Grice & Partners 1 2 3 4 5 209 reviews

Average ratings

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5

Reviews

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1 2 3 4 5
Written by a patient
26th February 2020


I had one simple aim, to find out when the phlebotomist could take a blood sample. Patient access app and Web site had no information about blood testing, whether it was a service available or not and not even a search facility to ask a question, completely hopeless, so I tried phoning the surgery at 8:10 am and was 20th in the queue so decided to walk in and find out. The receptionist told me that they do not allow patients to make appointments for blood tests as the phlebotomist is not in all the time and told me the earliest appointment was in 7 days time, when I am abroad so not much help. If they can book appointments why on earth is it so different booking on line. Felt like I was just being fobbed off with a poor excuse. Much easier just to go and wait at the main hospital where at least you know you can go in and get a simple and short job done even if the wait may be slightly extended. Trying to use what should be the primary health access point has proved extremely frustrating.

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
Written by a patient
6th September 2019


Since I moved to Canterbury a year ago I have been more than happy with the care I have received from Northgate Medical Practice. My expectations were low and I have been pleasantly supposed by a number of things such as:- 1) Urgent Care clinic 2) Range of services 3) Free parking 4) Actually having a named GP However there are improvements which can be made. Having been unwell for 10+ days I was desperately awaiting test results. I know that my test results would have been ready by 48 hours or the next working day if this period occurred out of hours. Unfortunately no one had read my results meaning I was still none the wiser, not getting better and potentially on the wrong treatment. In order to get my test results looked at, I was required to I access the urgent care clinic and queued from 07:35 in the morning. All this for a someone at the surgery to look at my test result which is a little disappointing. Once in my appointment the locum GP was absolutely fantastic! This may have been a one off experience regarding the follow up of test results but I would like to know which systems are in place to ensure that results are not missed and are acted upon timely. I work within healthcare and can navigate the system but others are less fortunate. Overall I am really happy with my surgery and I am sure being unwell for as long as I have has given me a bit of bias.

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
Written by a patient
8th July 2019


Receptionist was ill-informed and patronising. Did not listen to what I was asking. Not helpful when one is already worried and under stress. Has left me even more stressed and having to expect a phone call during my mother's funeral because no other option was offered.

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
Written by a patient
10th June 2018


Can rarely get an appointment. Ask to book in advance for my day off to be told no prebookeble appointments for that day so phone back at 8am that day do that. In a queue or engaged then get through and told all appointment gone for that doctor that day. Happens regularly. Rarely get to see my named doctor.

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
Written by a patient
2nd November 2017


My experience with the practice today was excellent for receptionist Meera was friendly and helpful and put me at my ease. I now check which receptionist is on the desk as I have had a couple of very uncomfortable experiences with one particular receptionist who is very unhelpfull and unfriendly

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5

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Resources

Short link to review Northgate Medical Practice: http://iwgc.net/eb8ul