New Hayesbank Surgery

New Hayesbank Surgery 2015-03-23 Person 5 5 0

Excellent service from receptionist to doctor

New Hayesbank Surgery 2015-03-10 Person 4 5 0

My husband & I have been registered at the surgery for 3 years & haven't had to visit very often in that time, but when we have the GP's have always been very helpful & informative. I love the phone system (even though there is a bit of a delay getting through because of all the choices, should you simply wish to speak to someone, ), as you can do most things just through the automated system. Receptionists are a mixed bag, either really pleasant & helpful or absolutely dire! On one occasion my husband was stood at the desk for 5 minutes (he timed it) & completely ignored by the receptionist, who was intent on completing whatever vital & important task she was doing on the computer screen. She didn't even have the grace & manners to look up & acknowledge him! He could see the receptionist behind her in the main reception area, so he walked around to ask her for the prescription he'd called in for, only to be told he had to go back around to the lobby reception area for it. By the time he got back there, the queue had grown & a frail, elderly couple had to stand for ages waiting to be acknowledged by reception. Bit of a farce, on that occasion. That said, my husband had an appt in the West Wing yesterday (10/03)& Trudy (Trudi?) was brilliant. I was very impressed with how she handled a constant stream of phone calls (some of which were clearly stroppy patients) & patients at the desk. She had such a friendly, calm manner & remained polite, helpful & professional throughout all of her encounters. Her attention to patient confidentiality was great too.

New Hayesbank Surgery 2015-02-25 Person 4 5 0

Over the past 10 days I met with Dr Tuxford, nurse Vicky and Dr Bouchard. They all listened to what I had to say and were helpful and charming. The only criticism I have is of the computerised check in system. It doesn't work, or at least, not very often. The result of the failure is a melee at the reception area. My only suggestion for the patients is patience and maybe some gay badinage with your fellows.

New Hayesbank Surgery 2015-01-28 Person 5 5 0

The automatic telephone appointment system worked well when booking an emergency appointment. As always teh staff in teh surgery were extremely helpful and polite.

New Hayesbank Surgery 2015-01-09 Person 4 5 0

All staff were very helpful. The care and attention received from Dr Stanley was first class. The doctor was running late and I was delighted to see a message come up on the screen in the waiting room telling patients he was running late. This stopped patients worrying about being forgotten or not being booked in if they were having to wait. My only criticism would be that when I had seen the doctor and he asked me to come back in 4 weeks I could not make this appointment as the surgery only books two weeks in advance. Perhaps they could revisit this system so that if a doctor requests a patient to make a return visit up to a month ahead the patient can book the appointment and a text message or e=mail could be sent to the patient reminding them of their appointment so it isn't wasted. This is a well run caring practice where patients come first. I would recommend this practice.