New Hayesbank Surgery 2015-01-09 Person 4 5 0

All staff were very helpful. The care and attention received from Dr Stanley was first class. The doctor was running late and I was delighted to see a message come up on the screen in the waiting room telling patients he was running late. This stopped patients worrying about being forgotten or not being booked in if they were having to wait. My only criticism would be that when I had seen the doctor and he asked me to come back in 4 weeks I could not make this appointment as the surgery only books two weeks in advance. Perhaps they could revisit this system so that if a doctor requests a patient to make a return visit up to a month ahead the patient can book the appointment and a text message or e=mail could be sent to the patient reminding them of their appointment so it isn't wasted. This is a well run caring practice where patients come first. I would recommend this practice.