New Hayesbank Surgery

The staff and Doctors are under constant stress and strain and I know it is sometimes difficult to get an appointment but my partner and I think they do an amazing job. The receptionists are always polite and compassionate and all of the doctors have been wonderful both with myself and my partner. We have complicated medical needs which are always addressed in a professional and sympathetic way. Some people are just too impatient, I would suggest they spend a day in clinic or on reception !!

I never had such an unhelpful, useless surgery before. I was forced to move the surgery when I moved the house, which put me few houses away from postcode the old surgery would deal with. Now I'm stuck with New Heysbank where is close to impossible to even get an appointment because whatever issue I have it's not enough for GP to see me. It took almost £10 of my credit just to speak to receptionist just to hear the same thing as always, no appointments available. Even regarding the children they promise a phone call that didn't happen few times. I always end up at the A&E or calling 111, while all these issues could be dealt with by the GP. No wonder A&E's are so full if there is no other way to see a doctor. So here I go again to sit around A&E all day with plaster on my leg and toddler running around...

Please More Care and Awareness needs to be given out to Elderly patients from the Reception team or Employ a person to assist in the waiting area to be vigilant of patients waiting for appointments. I dropped my dad off this morning for an appointment 20 minutes Before the time of his appointment. I went off to do another errand returned back 1 Hour later to find he was still sitting there waiting!!!???? I asked him was it likely you may of missed your name etc.. and he said No he has been right in front of the screen looking every time it pinged. So I went to check at reception and they said "Oh it says he has missed his appointment" ?? Then when i said is the Dr available to see him later she says the Dr is out now at a home visit. (Im thinking perhaps this doctor was called out and didn't move his appointment to another college??) and there was no other person or Dr that could see him today. So had to make another appointment the next day. This should Never happen. You Need a Helper in the Reception area or at least More Vigilant Staff for the Elderly Patients so the are not just sat there for hours like Idiots!.

I phoned the surgery at 8.00am this morning and asked to speak to a doctor, by 10.30am I had the call, went to the chemist to pick up my medication and a form for an Xray. I reckon that is brilliant service . Thanks a lot

Receptionists are rude and unhelpful. I don’t agree with having to tell the receptionists what I need an appt for. 2 of them live near me and I definitely don’t want them to know what my health problems are. Phoned because I have a great deal of pain which makes it difficult to walk or even take just one step at times. Trying to hold down my job with this pain. Phoned for appt to be told they don’t give appts out anymore. A doctor will assess me in 2 weeks time by telephone to see if I really do need an appt! I am unable to take calls when I’m at work so will probably miss the gps call and will have to start the whole process over again whilst still in pain. I have never heard of any drs surgery not giving out appts until triaged by a rude, unhelpful receptionist!