Mains Medical Centre

Written by a patient

Drs and nurses are always very helpful and supportive, however you need to get to them through the very abrupt and least helpful receptionist I have ever had to experience. She is so rude and definitely in the wrong job. Reading the other reviews I think we are all talking about the same person unfortunately I don’t know her name because all the other staff are great and very pleasant. To give even greater care I would be providing this member of staff some training in customer service.

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Written by a patient

Phoned to book an appointment and was told the earliest available was two weeks later. Two weeks!! I've had the misfortune of of having to deal with one particular individual on the reception desk previously, this individual has a less than satisfactory attitude and is on the whole unhelpful. Despite explaining that I was in pain, had exhausted my supply of prescribed medication from some weeks earlier I was asked "could you see a nurse instead?", my reply, "well maybe, can the nurse prescribe medication?". Her reply, "do you need both prescriptions", my reply, "I don't know I'm not a Doctor". I had explained earlier in the conversation that I was in pain. Complete waste of time - I ended the call. So, it's cost me £63 in total for a consultation with Push Doctor, I do at at least however have the necessary prescription for pain relief. If only the surgery would update their website with an email address, I could at least then complain to them directly.

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Written by a patient

Doctors and nursing staff are excellent. Most of the reception staff are very good. But there is one who could do with a crash course in customer service. She is definitely in the wrong job. If you feel bad when you go, she will bring you down even further. I dont believe I have ever seen her smile at anyone.

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Written by a patient

Great bunch of doctors and nursing staff. Difficult to get an appointment though. I have one next week,which will come almost 2 weeks after making it. Most reception staff are ok, but there is one who could be compared with a rotweiller, extremely unhelpful, you often feel worse after a call with her, this lady is definitely in the wrong job and wouls be more suited to back office, definitely not dealing with people who are not feeling well. Otherwise this is a good practice.

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