Lordswood House

Lordswood House 2025-05-01 Person 0 5 0

I submitted my request for an appointment at 8.30 this morning. I saw a doctor last week with dreadful pain in both arms and shoulders but the painkillers prescribed have made no difference. I understood that I would receive a call back,so kept my mobile an landline close by.Having heard nothing I checked my phone and discovered that I’d received a text an hour earlier to inform me that I was advised to book a routine appointment!!!!It would seem that I was expected to go to either of the other two surgeries?? I cannot access these via public transport. I called the surgery and was told by the receptionist that I couldn’t be seen until 6.30 on Tuesday 6th May !! I explained that I was in pain but the answer was the same.I’m really appalled.I asked why I hadn’t received a phone call.I was told that ‘ some doctors choose to text’.What a shame this is not made clear on the appointment request form. I’ve never said or written anything but positive comments about this practice,but today’s events have left me feeling uncared for and in pain!Perhaps

Perhaps you should dignify your patients with a phone call.

Lordswood House 2025-01-11 Person 5 5 0

I have been with lordswood surgery for over 30 years & would never change my surgery.I have never been unhappy with the excellent service they provide.All the staff are lovely & helpful.I think if you treat them with the respect they all deserve you will receive the same respect back.What would we do without our dedicated doctors & all the staff that work there.If you contact them at 8.30 you will easily get an appointment But not if you just can't be bothered to get up that early.Well done to you all.

The is absolutely nothing you could do better

Lordswood House 2024-01-10 Person 1 5 0

I have been unable to get to see a doctor because of useless receptionist who seem to think they run this practise.they should NOT be in this job.they make you feel like a criminal for asking to see your doctor.told to ring at 8.30am.done so several times n never got through yet! Awful experience for disabled pensioner.am looking for another surgery now

When people come to reception asking for appointment with doctor.(who told them btw to see them in jan) for goodness sake give people an appointment.do your job.dont make people have to consider leaving this surgery to find another one that is better run n people can get past the barrier of receptionists

Lordswood House 2023-08-13 Person 1 5 0

Many concerns over that last 2 years. Needed to finally express my disappointment with this practice and the doctors there.

I

Lordswood House 2023-03-14 Person 1 5 0

In general the doctor's and nurse's are amiable, their professional and caring attention to detail is second to none. My answers are in relation to bookings or lack of should I say, the staff on reception, and management are unhelpful and at times embarrassingly arrogant causing patients such as myself to become irate because of their self important lack of empathy, Being told that there are 25000 patients aligned to the surgery, is tantamount to waving the proverbial red flag at the bull. I have been a patient there since 2015, and lately the attitude of the reception and unwillingness to help baffles. If you cannot give a service or supply a service to the best of your ability then you should not keep on signing up more clients. It has become such an obnoxious place to try and communicate with those you need to and get appointments,that to be honest the surgery should close it's doors and revert back to retraining programs . So dissatisfied and disappointed with the way this surgery has evolved , it seems greed over care is their penultimate quest . It takes 2 minutes to take a sample of blood from a patient, another 5 to write up the notes 5 more to prepare for the next patient.thats 12 minutes, let's say 15 at the outset .the surgery opens at 08.30 am, it closes after 17.30 pm or there abouts sometimes running an evening surgery and one on a Saturday. So on a normal day that is a 9 hour day, let's drop an hour for a break and lunch, that leaves 8 hours. That allows for one nurse to take 32 blood samples a day , there are more than one nurse employed and working there so if there are 3 more nurses there then that's 128 blood tests a day, x 6 that's 768 patients a week and mebe more So, why then does it take 4 weeks to get a doctor's or blood test app. Is it something outside the patients control? Hard to say , but what I can say is it needs drastic measurements to overhaul the system, service ,non medical staff but must be done sooner rather than later .

Yes , you could ensure that when some one gets a message from a doctor to book an appointment, they the doctor mentions that it is not imperative that one is booked straight away as even though you have all these ongoing health issues you are not in any danger of dying soon So they you don't rush up to make an appointment only to be told the doctor has said it is not important. If it was not important then why was one asked for? Stop your staff mentioning that you have 25000 patients, because as Rhett Butler once sad quite frankly my dear , well you know the rest , we as patients have empathy towards those that are ill , but our main concern is ourselves and what our needs are , yes it may sound selfish but our health is most prevalent to us, not what someone else is going through. You have no place in your questionnaire for pre diabetic nor cholesterol or thyroid problems which I have a long with the cancer's I have already ticked .