Lordswood House

54 Lordswood Road, Harborne, Birmingham, England, B17 9DB
1 2 3 4 5 8 reviews

Average ratings

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5

Reviews

Showing reviews for the last 12 months, Show all reviews
 
1 2 3 4 5
2nd August 2022


It has been very difficult to get an appointment with Lordswood surgery, one has to get up early and stand outside in a queue to wait to be let in and seen by a receptionist, I pity older people really. Once you talk to the receptionists, they try to book an appointment on the same day, But often there are no appointments on thst day!! (snd when you get on the telephone you're in the queue for upto an hour. (and often get cut off when at no. 3!!) My concern is that some older people won't wait on thr phone for 2 reasons. 1.they think it's expensive to hold on the line (and that's if you don't die of boredom before you get through!!) and 2. They may think that they are not important to be seen and give up. As I have on a few occasions. Hgive


Offer appointments for another day on telephone or in person.

Experience
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
20th July 2022


The receptionists tried to be helpful but seem constrained by the protocol at Lordswood, ie. it is only possible to get appointments on the day. The telephone booking system is wholly inadequate, if you don't get a high position in the queue by dialling at precisely 8.30am, then you will wait for half an hour to get through. In order to fit an appointment around my work, I turned up at the surgery at 7.45am in order to be first in the queue to get an appropriate appointment. This service is just not acceptable. Are we witnessing the crumbling of the NHS because of inadequate funding or is this practise being managed poorly? Something needs to be done. In the end I was lucky and saw an excellent Dr., Dr. Syed


See above

Experience
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5


{{category}} working at Lordswood House ({{entities.length}})
Order by: surname | rating | review count
{{entity.name}}
{{getReviewCountLabel(entity.review_count)}}
{{entity.name}} {{getReviewCountLabel(entity.review_count)}}

Resources

Short link to review Lordswood House: http://iwgc.net/eb6nw