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Lordswood House 2022-08-02 Person 4 5 0

It has been very difficult to get an appointment with Lordswood surgery, one has to get up early and stand outside in a queue to wait to be let in and seen by a receptionist, I pity older people really. Once you talk to the receptionists, they try to book an appointment on the same day, But often there are no appointments on thst day!! (snd when you get on the telephone you're in the queue for upto an hour. (and often get cut off when at no. 3!!) My concern is that some older people won't wait on thr phone for 2 reasons. 1.they think it's expensive to hold on the line (and that's if you don't die of boredom before you get through!!) and 2. They may think that they are not important to be seen and give up. As I have on a few occasions. Hgive

Offer appointments for another day on telephone or in person.