Share review of Lordswood House

Lordswood House 2022-07-20 Person 3 5 0

The receptionists tried to be helpful but seem constrained by the protocol at Lordswood, ie. it is only possible to get appointments on the day. The telephone booking system is wholly inadequate, if you don't get a high position in the queue by dialling at precisely 8.30am, then you will wait for half an hour to get through. In order to fit an appointment around my work, I turned up at the surgery at 7.45am in order to be first in the queue to get an appropriate appointment. This service is just not acceptable. Are we witnessing the crumbling of the NHS because of inadequate funding or is this practise being managed poorly? Something needs to be done. In the end I was lucky and saw an excellent Dr., Dr. Syed

See above