Lodge Health

20 Lodge Manor, Coleraine, Co Derry, Northern Ireland, BT52 1JX
1 2 3 4 5 7 reviews

Average ratings

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5

Reviews

Showing reviews for the last 12 months, Show all reviews
 
1 2 3 4 5
6th September 2021


Can’t get through on the phone have tried several times to get an appointment for my 13 year old daughter, spent over an hour queuing last week then as I assume it went after 5pm couldn’t get any further. Tried again this afternoon about 4pm and did get through to receptionist who told us to call back in the morning. Really poor service, most of the doctors are good if you can get as far as them.


Put some money into support staff and phone lines

Experience
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
11th August 2021


Almost impossible to get through to the practice by telephone. I have tried recently and been told I was 17th in queue to be answered. After hanging on for a few minutes I was told I was 16th in the queue. I could see it was going to take so long to get through that I gave up. I can’t complain about the service if I am lucky enough to get through, but it is most frustrating the lack of access by telephone.


Have extra telephone lines. Most people can’t be having to spend such a long time dialling time after time in the hope of getting an answer.

Experience
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5


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Resources

Short link to review Lodge Health: http://iwgc.net/eb8gd