Wethersfield Road, Finchingfield, Braintree, EssexEngland, CM7 4BQ
Also known as: Freshford Practice
My family has been using the practice for several years. There is wide variation in the standards of professional competency and bedside manner among the GPs. The younger, newer doctors are generally far more motivated, empathetic and invested in one's care. The long-tenured doctors seem to be bored and disinterested. There is a culture shared by many of the older doctors that sees them treat patients with benign condescension. In one case, it has taken me 18 months and repeated visits to get an effective treatment plan for my child regarding a fairly common pediatric condition. Simply not good enough; emblematic of a culture where the consultation wants you in, and out, with as minimal effort as practicable. The reception team has one helpful, friendly and approachable staff member. A blessing to deal with her. The remaining group is characterized by a bewildering level of impoliteness, disrespect and smugness. One sympathizes that they are probably bombarded by patients with all manner of ill-conceived requests. But instead of robust leadership and a culture of service, that is in line with Freshwell’s values, almost every time I deal with a receptionist I experience toxic behavior and unnecessary attitude. Similarly, one wonders why several of the dispensing staff work in a role that requires patient interaction, considering how miserable and curt they are to patients. Fundamentally, this was a nice, small rural practice that is now over-stretched, and led by senior GPs whose hearts are no longer in it. There are patches of high quality care and service, but on balance the standards are not in keeping with the practice's aspirations. Until there is strong, vested leadership, Freshwell will stutter along, unable to retain talented staff (medical and non-medical), and the average patient will continue to lament the service and standards.
This surgery offers extraordinary care and a wonderful service, all staff are warm and friendly. I feel in control of my health with the support of the Doctors, I dont always come away with a prescription but more often than not an awareness as to how to manage my own health. I am a carer for my husband he has a long term chronic condition and is supported with this by Dr Kim Andrews, she is an exceptional doctor, has an excellent manner she has a good understanding of my husband and how he lives with his conditions, because of her management of his conditions he remains well and has great confidence in her care and that of the practice.
The receptionists only care if you’re above the age of 50. They’ll tell you that results from certain tests aren’t in and they actually are. They’ll also tell you that there are no appointments available yet they are on system online. I was in with a doctor all of 2 minutes before they couldn’t be bothered anymore and just referred me which will take months, and when I try and ask about another problem they tell me my appointment is over and I need to book another. Absolutely disgusting service by receptionists and certain doctors.
Thank you for your feedback. We are sorry to hear that you feel the service you have received from our practice is below the standard you expected. Our reception team are trained to help and assist all patients with dignity and respect if you feel this has not been achieved and you would like to discuss this further, we welcome you to make an appointment with our Practice Management Team who will listen to your concerns and take action where appropriate. We are also very sorry to hear that you have had a negative experience at a GP consultation, as your comments are anonymous we are unable to investigate this further. We are always looking at ways to improve our services and will take on board and reflect on comments and constructive criticism. If you would like to contact our Practice Management Team direct they will be able to assist you further.
Short link to review Freshwell Health Centre: http://iwgc.net/eb8rr