Fitznells Manor Surgery

Fitznells Manor Surgery 2015-07-01 Person 4 5 0

I saw my own Dr who has been very supportive in the past and with whom I feel comfortable. It did mean quite a wait for the appt but, on this occasion, that didn't matter as it was non-urgent. What was excellent was he performed a very quick procedure there and then.

Fitznells Manor Surgery 2015-07-01 Person 5 5 0

Eric Sonahee saw the nurse Sue Kolenda and the care was amazing. She was very understanding and I would like to thanks her.

Fitznells Manor Surgery 2015-06-30 Person 4 5 0

This is a busy GP practice. It is nearly always possible to see a doctor (but not always your own GP) on the day you phone if your problem is urgent. Usually your phone call goes to a call room (which is I think at the Old Cottage Hospital). You may then be transferred to your own GP practice or given an appointment straight away. The phone system is not very user friendly and you may have to hang on for quite a while before your call is answered. Somtimes but not always, you will be told where you are in the queue. You may then in the first instance be phoned back by an assistant practitioner, who is not a doctor but is usually able to assess whether or not you do need to see a doctor on that day. The receptionists are mostly helpful but there have been several occasions when one particular receptionist's attitude has been rude and unhelpful.

Fitznells Manor Surgery 2015-06-03 Person 2 5 0

All the doctor are great, they all listen which is much appreciated. The telephone system is a nightmare. Today I phoned at 4.30 pm and was no.3 in the wait. Put the phone down at 5.15 as no one picked up. The reception staff can be a bit fresty at times and your senior receptionist Charlotte Cole needs to 'charm school'. All professional staff do very well under all the pressure that is put upon them.

Fitznells Manor Surgery 2015-06-03 Person 4 5 0

Very caring, explained what would happen with tests etc.