Fitznells Manor Surgery, 2 Chessington Road, Ewell, Epsom, SurreyEngland, KT17 1TF
Please could someone from management take a look at the telephone systems in place. It is so difficult to get appointments that it defeats the purpose of even having a GP surgery! Twice I had to resort to an out of office GP. This is just appalling and what a waste of something so easily fixable.
It is 4.45 approx I have now been hanging on to see if I could get an appointment as I have a chest infection and i would like 1) an appointment or 2) a prescription send to my chemist. I haves been hagning on the phone for 45 mins that is completely unacceptable and I still have not got through so that is another day without some sort of medication.
Doctors are fabulous, but trying to do anything by Telephone is next to impossible. Received a text asking me to call and book a telephone appointment. After holding for 10-15 minutes, the appointment was booked for 'any time' on Monday as time slots are not available for phone appointments. Call comes in from Dr, but couldn't get to it in time so he left a voicemail asking me to call him ASAP. However to do that you have to queue through the front desk again, and by that time the Doctor is unavailable, so I now have no idea when I will hear from the Doctor, but it's on the system that I called back as requested.
Drs are great but the telephone service is appalling. Takes several attempts to get through then left listening to dreadful music and details of how to book on line or how to leave a review. No good if you want to talk to someone. Would be helpful if they told you what position you are in the queue.
The doctors at this surgery are really fantastic but the phone system is shambolic. Today I started phoning just before 8.30 as I usually do, in the hope to be on the phone as they were switching the lines on then got an engaged tone for over 10 minutes, when I got through the queuing system all the appointments were gone for the doctor I wanted to see. I've often had to wait longer than this to get through. You can't pre book an appt for the next day you have to do the whole thing again. If you don't manage to get through as they open the lines it's a nightmare. It might be easier to wait at the surgery and book an appointment in person but this isn't possible if you are trying to get kids to school and you live a 15 minute walk from the surgery. Grrr. On another note the waiting room is quite shabby and could do with an overhaul.