Fitznells Manor Surgery, 2 Chessington Road, Ewell, Epsom, SurreyEngland, KT17 1TF
Drs are great but the telephone service is appalling. Takes several attempts to get through then left listening to dreadful music and details of how to book on line or how to leave a review. No good if you want to talk to someone. Would be helpful if they told you what position you are in the queue.
The doctors at this surgery are really fantastic but the phone system is shambolic. Today I started phoning just before 8.30 as I usually do, in the hope to be on the phone as they were switching the lines on then got an engaged tone for over 10 minutes, when I got through the queuing system all the appointments were gone for the doctor I wanted to see. I've often had to wait longer than this to get through. You can't pre book an appt for the next day you have to do the whole thing again. If you don't manage to get through as they open the lines it's a nightmare. It might be easier to wait at the surgery and book an appointment in person but this isn't possible if you are trying to get kids to school and you live a 15 minute walk from the surgery. Grrr. On another note the waiting room is quite shabby and could do with an overhaul.
Best to make appointments on line or in person. Had to ring the surgery 3 times in the past week. It took over 10 minutes each time for the phone to be answered, my last call took16 minutes!!
Great doctors,terrible reception service,kept to long for the telephone to be answered Also the fact that so many patients fail to keep their appointments should be addressed URGENTLY, so that those that genuinlely need appointments get one.