Fern House Surgery

125-129 Newland Street, Witham, Essex, England, CM8 1BH Also known as: Fern House 1 2 3 4 5 101 reviews

Average ratings

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5

Reviews

Showing reviews for the last 12 months, Show all reviews
 
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1 2 3 4 5
25th February 2021


The new system if using an online contact form to receive a call back is very good and saves patients from trying to get through by phone.


When Covid is under control and we go forward it will be great not to queue outside and speak to reception staff at a small window. Improvements to the flooring make the environment appear cleaner and strike the appropriate balance between a beautiful old building and modern efficiency. I would like to see a move from phone consultations to a variety of f2f and video calls. There is no substitute for visual contact.

Experience
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
25th February 2021


The new system if using an online contact form to receive a call back is very good and saves patients from trying to get through by phone.


When Covid is under control and we go forward it will be great not to queue outside and speak to reception staff at a small window. Improvements to the flooring make the environment appear cleaner and strike the appropriate balance between a beautiful old building and modern efficiency. I would like to see a move from phone consultations to a variety of f2f and video calls. There is no substitute for visual contact.

Experience
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
18th February 2021


All of the Staff at Fern House are extremely professional, friendly and helpful. I recently had my COVID-19 inoculation, and despite the restrictions and constrictions of the 'lockdown' all went smoothly. The volunteers were also very friendly and helpful. Can’t praise the service received enough.


Appointment system delays need addressing

Experience
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
18th February 2021


All of the Staff at Fern House are extremely professional, friendly and helpful. I recently had my COVID-19 inoculation, and despite the restrictions and constrictions of the 'lockdown' all went smoothly. The volunteers were also very friendly and helpful. Can’t praise the service received enough.


Appointment system delays need addressing

Experience
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
17th February 2021


The Surgery is run like a 'well-oiled' machine. My recent appointment with the nurse was friendly and executed thoroughly. Also our recent visit for the COVID-19 inoculation was handled efficiently, professionally and in a well-organised manor.


Not applicable in my opinion.

Experience
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5

« 1 2 3 »
Page 1 of 3

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Resources

Short link to review Fern House Surgery: http://iwgc.net/eb8ru