Fern House Surgery

125-129 Newland Street, Witham, Essex, England, CM8 1BH Also known as: Fern House 1 2 3 4 5 105 reviews

Average ratings

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5

Reviews

Showing reviews for the last 12 months, Show all reviews
 
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1 2 3 4 5
1st June 2021


Fern house has always been a first class experience for my family and I. The reception staff are polite and and a pleasure to talk too. The GP’s and nurses are exceptional. We’ve never had a bad word to say about Fern House.


N/A

Experience
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
1st June 2021


Fern house has always been a first class experience for my family and I. The reception staff are polite and and a pleasure to talk too. The GP’s and nurses are exceptional. We’ve never had a bad word to say about Fern House.


N/A

Experience
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
27th April 2021


As per above


As per above

Experience
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
27th April 2021


As per above


As per above

Experience
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
28th March 2021


It’s often difficult if not impossible to get through on the telephone. When getting through on the telephone if describing a complicated issue it occurred to me, based on conversations, that receptionists probably are not medically training which makes the conversations more difficult than perhaps they need to be. Also the conversations have to be speedy because they are having to deal with queues of people at peak times. So perhaps a heightened degree of medical training for receptionists would help improve things. Also, finding a way to scale the operation such that prospective patients aren’t waiting on the phone for long periods would be an improvement that would help. Even if it were something like an overspill system where calls are automatically answered with the promise of a call back within 15minutes or something similar. It’s not easy dealing with peak time calls but being able to measure response times, the reasons for calls during that time and finding ways to improve things would I think help raise the bar and stop folks griping that they can never get through. Unfortunately without the data I can’t offer suggestions of how to deal with it. But if the data was available, happy to help do some analysis and offer some suggestions free of charge if you thought it would help. Anyway hope this helps.


I recent had a MRI scan at Chartwell hospital privately, they tell me they emailed a report incl. scan to Fern House - medical secretaries.But Dr Mayet couldn’t see the report or mri scan on his computer system. Clearly there is some kind of Integration issue where records are not being updated which is a concern. Improving system integration seems to me to be something that needs work. Hope this helps.

Experience
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5

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Resources

Short link to review Fern House Surgery: http://iwgc.net/eb8ru