125-129 Newland Street, Witham, Essex, England, CM8 1BH
Also known as: Fern House
I usually attend the smaller sub surgery at Wickham Bishops and I book appointments in advance quite easily on line but on the rare occasion I need an urgent appointment I have always been seen very quickly at Fern House Surgery
I am in there now, just witnessed the receptionist Theresa be incredibly rude to a man with a broken arm and two black eyes. My mum was also spoken to rudely when booking an appointment for my son today(thats why I'm here) which wouldn't have been needed if they didn't deny their duty of care to see all newborn babies yesterday when I tried to get an appointment. They didn't even care that midwives said it was a necessary appointment. This surgery is awful because of the rude and negligent staff at the desk.. I have witnessed them ignoring the phones ringing over and over too
It is impossible to get an appointment to see a doctor at this surgery unless you turn up at the reception in person. They do not answer their telephones and their online appointment system is always fully booked in advance by about three weeks! When you do eventually get to see a doctor, they have no idea who you are or your medical history. They do not seem up to date on NICE guidelines regarding medication.