125-129 Newland Street, Witham, Essex, England, CM8 1BH
Also known as: Fern House
The management at this surgery is non-existent. I have been a patient here for 30 odd years, and in that time nothing has changed (apart from they have 3 times as many patients registered), there seems to be no organisation , or concession given over to technology, which could make management of this office more efficient. You are interrogated to get an appointment, treated with disdain by staff, and ignored by largely non performing doctors, and generally made to feel like a criminal for having the audacity to be ill and use up everybody's valuable time. No one answers the 'phone, reception seems a shambles, no one ever seems to know whats going on, or who's doing what and when - everybody seems to be busy doing, well nothing.
I would just like to say thank you to Sarah for her help with my recent illness
The online system has helped make appointments. The dispensiary is very good. The phone system is poor. It tells you to select option 7 to speak to the medical secretaries, but in fact you can't speak to them - you have to speak to reception, and this option has not been corrected for months. It is then difficult to get through to the receptionists.
They need to re think their way of dealing with appointments to generally wait over 4 weeks for a routine appointment is ludacris, having seen other doctors at the surgery and havent been very helpful in explaining what the condition i had/have, albeit a minor condition in the grand scheme of things. However i felt that what i was prescribed wasnt explained to me what effect the medication would have on me, Dr Mayet was very helpful and helped me enormously.
Whilst the staff are always pleasant and helpful, the physical environment is very poor. The whole place needs refurbishing to bring it up to standard. The intercom system is so poor that it's impossible to hear what is being said. An electronic board with your name flashing up would be a big improvement. The parking area to the rear of the building is also scruffy and has a lot of wasted space. With a little re-organising it could yield a number of additional parking bays. I would like to be notified by text that test results have been received and to have them made available online. There's a lack of consistency between online and phone appointments with only phone appointments generating reminders. This should be across the board regardless of how the appointment is made.