Ecclesfield Group Practice

Ecclesfield Group Practice 2023-09-15 Person 5 5 0

Yes it easy to make a appointment when they have some available

You are doing your best

Ecclesfield Group Practice 2023-09-14 Person 5 5 0

I’m lucky enough not to have to contact the doctors often but always feel when I do I am dealt with quickly and efficiently. The staff on reception and the doctors are helpful and explain things making it easy to understand.

n/a

Ecclesfield Group Practice 2023-09-14 Person 4 5 0

Usually my experience with the practice is very good however there is the occasional instance when I have felt that I needed more help and assistance this is very unusual and when I spoke of this matter I found that this was rectified. Being disabled normal everyday tasks can be difficult and I usually manage , the occasional time that I don't I really appreciate help.

Can't think of anything other than improving the telephone answering when calling for an appointment.The receptionist team is very effective and seems to answer all the questions that are asked if them. One thing that needs to be addressed is the music that is played for waiting calls, it desperately needs updating.

Ecclesfield Group Practice 2023-09-13 Person 5 5 0

Perfect experience. Had to wait abit but apart from that it was perfect

Nothing really. You’re running late because other people are late or. We’d more attention

Ecclesfield Group Practice 2023-09-12 Person 2 5 0

You have to ring on the day. I rang at 8:30 and was still 20th in the queue. Managed to get an appointment. When I turned up was told I had missed it the receptionist gave me the wrong time. Had to them wait for the doctor to be free or come back another day. We waited had to wait half an hour. Booking an appointment is painful and I avoid doing so where possible.

Make it easier to book. More online appointments.