Ecclesfield Group Practice

96a Mill Road, Ecclesfield, Sheffield, South Yorkshire, S35 9XQ 641 reviews

Reviews

Recommend
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15th March 2024


Got through straight away at 8.30am and was only 8th in the queue

Suggested improvements
N/A

Experience
Involvement
Cleanliness
Staff
Rating not given.
Appointment
 
14th March 2024


Very hard to get a appointment at short notice.unless you go for when they open which is not always possible if working. On line hard to get a appointment unless it's a few weeks wait

Suggested improvements
Put appointments on the app each morning for 8am.

Experience
Involvement
Cleanliness
Staff
Appointment
 
14th March 2024


Nope not easy to get an appointment, you are in a long phone queue only to be told phone back tomorrow when you eventually get through, if receptionist know you need an appointment then they should allocate you to an appointment queue rather that saying phone back tomorrow and wast your time again.

Suggested improvements
Above

Experience
Involvement
Cleanliness
Staff
Appointment
 
14th March 2024


I called the surgery at 8.30am prompt. I was initially caller number 9 in the queue which subsequently increased to caller number 13 which didn’t make any sense to me. It took me about 25 minutes to get through to speak to the receptionist who was very polite. I got an appointment to see a nurse rather than a GP. The nurse was lovely and I felt confident in her ability. My scores reflect the time it takes to get through to the surgery to get an appointment.

Suggested improvements
Quicker call pick up, possibly more staff in the morning to answer calls?

Experience
Involvement
Cleanliness
Staff
Appointment
 
13th March 2024


At 8.30, I was number 30 in the queue. I opted for a call back which led to the telephone appointment I needed. The doctor was very helpful, offering advice and helping me reach a decision about the medication choices available. I am always impressed by the courtesy of the staff and the high level of service they provide. Great work everyone.

Suggested improvements
Today could not really have been better.

Experience
Involvement
Cleanliness
Rating not given.
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Appointment
 
 

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Resources

Short link to review Ecclesfield Group Practice: http://iwgc.net/ejfmr