Ecclesfield Group Practice
96a Mill Road, Ecclesfield, Sheffield, South Yorkshire, S35 9XQ
688
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Ecclesfield Group Practice
2023-09-12
Person
3
5
0
12th September 2023
I’m lucky not to have to use the surgery regularly but when I do it is adhoc so has to be one of the emergency appointments given on the day. The last few times I have needed one, all appointments have gone by the time I get through… calling at 8.30am and going straight in a looooong queue, I have then been referred to 111 to be triaged for them to then send the surgery a message saying yes she needs to be seen today, then to get one of the other appointments available that have now magically appeared. The process just seems to waste time of all involved.
Suggested improvements
Why can’t I’ve triaged by someone in surgery in order to cut out the middle man…111… they can then prioritise rather than wasting 111s time?!
18th September 2023
Response from Ecclesfield Group Practice
NHS 111 is a national help line to make it easier and quicker for patients to get the right advice or treatment they need, be that for their physical or mental health. 24 hours a day, 7 days a week. To get help from NHS 111, you can: Go online to 111.nhs.uk (for assessment of people aged 5 and over only) Call 111 for free from a landline or mobile phone.
Ecclesfield Group Practice
2023-09-11
Person
3
5
0
11th September 2023
I'm waiting for further information
Suggested improvements
I'm waiting for a call back from the doctor with further information. My appointment was 6 days ago
18th September 2023
Response from Ecclesfield Group Practice
I am sorry that you are not happy with the service you have received at our practice. Please visit our website Suggestions & Complaints - Ecclesfield Group Practice (ecclesfieldgp.co.uk)
Ecclesfield Group Practice
2023-09-11
Person
5
5
0
11th September 2023
When I have need an appointment I have managed to get one.
Suggested improvements
Maybe when they say they will call back, they will do.
Ecclesfield Group Practice
2023-09-11
Person
4
5
0
11th September 2023
You have to wait a while on the phone early in the morning, but when you get thru there is usually an appointment.
Suggested improvements
Sometimes you don't always get a return phone call when you are told you would.
Ecclesfield Group Practice
2023-09-08
Person
4
5
0
8th September 2023
It is very difficult to get a doctors appointment. I had to wait several weeks for this appointment
Suggested improvements
Make it easier to make appointments
18th September 2023
Response from Ecclesfield Group Practice
I am sorry that you are not happy with the service you have received at our practice. We offer same day acute appointments either face to face or via telephone, continuity appointments are also available, these are made for by the GP. Demand on our services is extremely high. Sheffield also offer additional appointments at evening and weekends at the HUBS across the city. Please visit our website Suggestions & Complaints - Ecclesfield Group Practice (ecclesfieldgp.co.uk)
Resources
Short link to review Ecclesfield Group Practice: http://iwgc.net/ejfmr