Ecclesfield Group Practice

Ecclesfield Group Practice 2024-03-20 Person 4 5 0

The drs and nurses staff are always really nice kind and understanding and take the time to explain things ,The only downside is that it is harder to get an appointment now to see a Dr the same day ,but I think it must be like that all over the place now , The one good thing is if the receptionist says all appointments are full but thinks you do need to see a Dr they will advice you to call 111 ,and they will then decide if they think you need to see the Dr that day ,will contact the surgery ,then you will get either a face to face or phone appointment from the drs ,What i like about ecclesfield group practice is they do care And if they think you need follow up treatment or more investigation,they do this also.

The only thing I think could be changed for the better is maybe not as long waiting time in trying to get to see the Dr ,It used to be really good when you could phone and get a appointment in a couple of days time or even the same day ,but again I think this is just the times we live in

Ecclesfield Group Practice 2024-03-18 Person 2 5 0

I start work at 8am.it is not possible for me to ring at 8.30, remain in hold then wait for a call back. For Safeguarding reasons I am not permitted to have my phone on my person at work. It is impossible to get an appointment sooner than a month away using the Internet booking system.

It is so difficult to get an appointment that I wait until I am desperate before I try. I finally got an appointment today, I was trying to explain to the Dr my symptoms and the things I am worried about and she cut me off mid sentence and said I can't talk about that now, we can deal with one problem. I found that unfair and disrespectful. It is very very difficult for me to get an appointment. I don't request one unless I really need one, and to be dismissed and told I need to make another appointment to discuss other symptoms was hurtful and invalidating.

Ecclesfield Group Practice 2024-03-15 Person 5 5 0

Got through straight away at 8.30am and was only 8th in the queue

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Ecclesfield Group Practice 2024-03-14 Person 4 5 0

Very hard to get a appointment at short notice.unless you go for when they open which is not always possible if working. On line hard to get a appointment unless it's a few weeks wait

Put appointments on the app each morning for 8am.

Ecclesfield Group Practice 2024-03-14 Person 2 5 0

Nope not easy to get an appointment, you are in a long phone queue only to be told phone back tomorrow when you eventually get through, if receptionist know you need an appointment then they should allocate you to an appointment queue rather that saying phone back tomorrow and wast your time again.

Above