Reviews
On occasion I have been on hold for over 90 minutes to get an answer on the phone, increasing the number of phone lines is pointless if no-one answers.
Staff, on phone and face to face, would benefit from customer service training to help them develop 'people skills'
Not happy using e consult rather speak to a receptionist
You can’t call & make an appointment anymore, you have to use e consult which can be quite challenging trying to get an appointment for a child.
Just exhausted. Simply exhausted. Even before covid 19.
Called at 08:00am to speak to a dr I was told that all appointments are taken already. I was 4th in the queue. How could Appoinnent finished at 8:10 the surgical opened at 8:00am. I assumed that they would save some appointment for those who are unable to come out and joined the queue outside the surgery. Surely there should be daily appointments for call in and walk patient. They gave all the appointments away to one st of people.
Resources
Short link to review Eagle House Surgery: http://iwgc.net/eb9mx