Eagle House Surgery

Eagle House Surgery 2021-03-29 Person 2 5 0

On occasion I have been on hold for over 90 minutes to get an answer on the phone, increasing the number of phone lines is pointless if no-one answers. Staff, on phone and face to face, would benefit from customer service training to help them develop 'people skills'

Website has a headline referring to meeting to be held in December 2020, it's nearly April 2031 for goodness sake.

Eagle House Surgery 2020-11-08 Person 4 5 0

Not happy using e consult rather speak to a receptionist

Get rid of e consult. I just want to thank sister Belinda Taitt for looking after me after my operation. She has been absolutely amazing & I couldn’t thank her enough.

Eagle House Surgery 2020-11-08 Person 4 5 0

You can’t call & make an appointment anymore, you have to use e consult which can be quite challenging trying to get an appointment for a child.

Would be better if you could get through to a receptionist as the e consult is not tailored to everyone’s personal needs.

Eagle House Surgery 2020-08-26 Person 2 5 0

Just exhausted. Simply exhausted. Even before covid 19.

Create a process that does not have you going back and forth from Gp to referral team, to hospital to Gp, back and forth like a yoyo.

Eagle House Surgery 2020-07-30 Person 1 5 0

Called at 08:00am to speak to a dr I was told that all appointments are taken already. I was 4th in the queue. How could Appoinnent finished at 8:10 the surgical opened at 8:00am. I assumed that they would save some appointment for those who are unable to come out and joined the queue outside the surgery. Surely there should be daily appointments for call in and walk patient. They gave all the appointments away to one st of people.