Reviews
Every time I go to visit the clinic, I find everything very good in it, including cleanliness, care, and good reception
Can be difficult to get appointments sometimes
Everyone makes clear to me they are focused on giving me the best service, from the receptionists, to the nurses, to the administrators and doctors
No telephone answer
And when they do answer do not deliver what was discussed
Waiting over the phone to get picked up is absolutely ridiculously long, one hour at least! Staff works at reception is the worst ever, no help, aggressive and arrogant. Impossible to book any appointments. They always ask to fill in an E-consultation and the GP would make a call next day but it's pointless as the GP never seems to bother other than giving a pretend call which lasts only 3 seconds and hangs off with voicemail later requesting a call back through reception. But World knows what the receptionist in this clinic is like - rudest, pushing patients away and never cares!
Dear Sir/Madam, We are very disappointed to hear about your experience with our team at Cloister Road Surgery. We always try to deliver the highest standard of care at the surgery and we generally receive very positive reviews from patients. However when things do go wrong, we investigate fully to ensure lessons are learnt so we can improve our experience for patients. Unfortunately because the comment is anonymously posted we are unable to look into your case. Please could you contact the surgery in person, phone (02089924331) or email on: cloisterroad.surgery@nhs.net and we will look into this fully. Kind Regards, Magdalena Nagadowska (Practice Manager)
Resources
Short link to review Cloister Road Surgery: http://iwgc.net/ecg2m