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Cloister Road Surgery
2021-10-21
Person
0
5
0
21st October 2021
Waiting over the phone to get picked up is absolutely ridiculously long, one hour at least! Staff works at reception is the worst ever, no help, aggressive and arrogant. Impossible to book any appointments. They always ask to fill in an E-consultation and the GP would make a call next day but it's pointless as the GP never seems to bother other than giving a pretend call which lasts only 3 seconds and hangs off with voicemail later requesting a call back through reception. But World knows what the receptionist in this clinic is like - rudest, pushing patients away and never cares!
Suggested improvements
Train your receptionist and get rid of the rude one! Make the appointments easier to book instead of always have to fill in the e consultation to wait for GP to call back. Don't make a pretend call that rings 3 seconds then hang off to leave a voicemail, saying that you try to call but cannot get through, it is so lame.
It is your job to treat patients not to push them away. Every job has pressure, leave this job and give it to other suitable and more professional if you don't like it.
21st October 2021
Response from Cloister Road Surgery
Dear Sir/Madam, We are very disappointed to hear about your experience with our team at Cloister Road Surgery. We always try to deliver the highest standard of care at the surgery and we generally receive very positive reviews from patients. However when things do go wrong, we investigate fully to ensure lessons are learnt so we can improve our experience for patients. Unfortunately because the comment is anonymously posted we are unable to look into your case. Please could you contact the surgery in person, phone (02089924331) or email on: cloisterroad.surgery@nhs.net and we will look into this fully. Kind Regards, Magdalena Nagadowska (Practice Manager)