Cloister Road Surgery

41-43 Cloister Road, Acton, London, W3 0DF

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Recent Reviews

Showing reviews for the last 12 months, Show all reviews
 
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Recommend
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Involvement
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Cleanliness
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Staff
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Appointment
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Written by a patient
30th July 2019

Once registered, it's easy to book online, but only for Doctors' appointments. It would be great if other types of appointment could also be booked online. The surgery has a self-service check in system so most of the time it's not necessary to speak to the receptionists. I'd prefer it if my full name wasn't displayed on the monitor announcing when the Doctor is ready. Maybe first name and last initial?

31st July 2019
Response from Cloister Road Surgery

Thank you for taking your time to leave such a constructive feedback. The other types of appointments are not available to book online as we have a booking protocol which states what type of service is booked with a specific clinician, e.g. annual diabetic review needs a double appointment with Healthcare Assistant, annual asthma review needs to be booked as single appointment with a Nurse. We have enquired with a clinical system provider and unfortunately there is no possibility to change the display setup for an individual patient. Cloister Road Surgery

Recommend
1 2 3 4 5

Involvement
1 2 3 4 5

Cleanliness
1 2 3 4 5

Staff
1 2 3 4 5

Appointment
1 2 3 4 5
Written by a patient
16th July 2019

I've had the experience of several GP's in various cities and London councils over last 2 decades. This surgery is the best by far in all parameters and in treatment outcomes. The senior team are the best leadership group and GP professionals me and my family have ever come across. the reception staff are all great and it feels like one big happy family

16th July 2019
Response from Cloister Road Surgery

Thank you very much for your great review! We were delighted to see such a kind words. Cloister Road Surgery

Recommend
1 2 3 4 5

Involvement
1 2 3 4 5

Cleanliness
1 2 3 4 5

Staff
1 2 3 4 5

Appointment
1 2 3 4 5
Written by a patient
16th July 2019

The staff at cloister road have always been incredibly friendly and my encounters with the doctors have been great too. I have found it relatively much easier getting appointments here when I need them compared to previous surgeries I have been with and hence really feel looked after very well. Call ups for annual check ups have also been great and made me feel really valued. The only criticism I can genuinely think of would be that I have sometimes had to wait a while (10-15 mins) after my scheduled appointment time to be seen. However I understand it is like this across the majority of nhs services anyway and the excellent quality of care received when I am seen outweighs this

16th July 2019
Response from Cloister Road Surgery

Thank you very much for taking your time to leave such a constructive feedback. We are happy to hear that you had a positive experience and find our staff friendly. We can assure you that our clinicians always try to see patients on time, but sometimes it takes longer if the previous patient's problem is complex. Our clinicians send the message to the screen in waiting area informing about the delay, but we strongly encourage our patients to ask reception staff for an update if the waiting time is longer than 20 minutes. Cloister Road Surgery

Recommend
1 2 3 4 5

Involvement
1 2 3 4 5

Cleanliness
1 2 3 4 5

Staff
1 2 3 4 5

Appointment
1 2 3 4 5
Written by a patient
25th June 2019

Only bugbear is having to wait 3wks for appointment. Having said that if emergency can call in morning or have telephone consultation. Drs are friendly and helpful as seem the receptionists. Happy with surgery

9th July 2019
Response from Cloister Road Surgery

Dear Patient, Thank you for taking time to leave a feedback. We are glad to hear that you are happy with the service we provide. We are in the process of employing more clinicians and applying for building extension, so we hope our routine bookable appointment situation will improve soon. Best regards, Cloister Road Surgery

Recommend
1 2 3 4 5

Involvement
1 2 3 4 5

Cleanliness
1 2 3 4 5

Staff
1 2 3 4 5

Appointment
1 2 3 4 5
Written by a carer
21st June 2019

The doctors are helpful.

9th July 2019
Response from Cloister Road Surgery

Dear Patient, Thank you for taking time to leave your feedback. We are always open to any feedback which can help to improve our service and patient' satisfaction. We would like to hear more about your negative experience with our staff, so we will be grateful if you could contact our Practice Manager on 020 8992 4331 to discuss this in further, please. Thank you, Cloister Road Surgery


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