Cloister Road Surgery

Cloister Road Surgery 2023-09-09 Person 5 5 0

Every time I go to visit the clinic, I find everything very good in it, including cleanliness, care, and good reception

Everything is great nothing to improve

Cloister Road Surgery 2022-08-16 Person 3 5 0

Can be difficult to get appointments sometimes

Easier to be able to get a general face to face appointment

Cloister Road Surgery 2022-04-13 Person 5 5 0

Everyone makes clear to me they are focused on giving me the best service, from the receptionists, to the nurses, to the administrators and doctors

I cannot think of anything

Cloister Road Surgery 2022-02-08 Person 1 5 0

No telephone answer And when they do answer do not deliver what was discussed

Listen to the patient

Cloister Road Surgery 2021-10-21 Person 0 5 0

Waiting over the phone to get picked up is absolutely ridiculously long, one hour at least! Staff works at reception is the worst ever, no help, aggressive and arrogant. Impossible to book any appointments. They always ask to fill in an E-consultation and the GP would make a call next day but it's pointless as the GP never seems to bother other than giving a pretend call which lasts only 3 seconds and hangs off with voicemail later requesting a call back through reception. But World knows what the receptionist in this clinic is like - rudest, pushing patients away and never cares!

Train your receptionist and get rid of the rude one! Make the appointments easier to book instead of always have to fill in the e consultation to wait for GP to call back. Don't make a pretend call that rings 3 seconds then hang off to leave a voicemail, saying that you try to call but cannot get through, it is so lame. It is your job to treat patients not to push them away. Every job has pressure, leave this job and give it to other suitable and more professional if you don't like it.