Cloister Road Surgery

41-43 Cloister Road, Acton, London, W3 0DF 53 reviews

Reviews

Recommend
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3rd September 2021


From the receptionists to nurses and doctors, everyone is polite, courteous, helpful and professional

Suggested improvements
Pay them more

Experience
Involvement
Cleanliness
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Appointment
 
1st September 2021


It's is still very difficult to book a face to face or telephone appointment without waiting weeks at a time. However, I understand that this is not totally under the surgeries control. However, I have found the e-consult service really helpful in terms of being able to fill it out at any time of the day or night and someone getting back to me.

Suggested improvements
There is still, in my mind, an unacceptable amount of time to wait for face to face appointments. I completely understand that actually many problems can be resolved without a physical, face to face appointment but when one is necessary, I think the wait is far too long. I was recently quoted 3 weeks.

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28th April 2021


Disgusting behaviour from the staff and Disgusting attitude towards cancer patients. THE STAFF ARE RUDE AND HIDE BEHIND THERE DESK WHEN CONFRONTED OR SAY WE CANT BE RUDE TO THEM DISPTE THE FACT THEY ARE THE RUDE ONES

Suggested improvements
Nothing you don’t listen to your patience

Experience
Involvement
Cleanliness
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Appointment
 
Written by a patient
12th December 2020


Everyone from the receptionists to the nurses and doctors are very helpful

Suggested improvements
I cannot ask for any more

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Involvement
Cleanliness
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Written by a patient
9th December 2020


I haven’t been able to go to surgery but contacted by e form and surgery’s response was so quick and also was able to speak to doctor on the phone

Suggested improvements
I would’ve been a lot better if I was able to video call doctor

Experience
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Resources

Short link to review Cloister Road Surgery: http://iwgc.net/ecg2m