Churchfields Surgery

Churchfields Surgery 2024-04-26 Person 5 5 0

Very helpful reception team

Reduce the parking charges

Churchfields Surgery 2024-04-26 Person 4 5 0

The doctor and nurse were kind, informative, and respectful. The receptionists are not always helpful or friendly, but on this occasion they were - including when I rang to say I was delayed in traffic. Re: ease of getting appointments - on this occasion it was a pre-booked routine appointment, but for acute care it's almost impossible to get through on the phone in a morning. The call-back system is good but by the time you speak to someone, all the day's appointments have gone. Insisting on a telephone consultation in the first instance is not always suitable, for example if it's a condition that needs to be looked at in person - and doesn't show up properly on a photo. I don't think it's appropriate to make a proper diagnosis based on this. Now that Covid is less of an issue, I think the surgery should offer more in-person consultations like in the old days.

The log-in screen at reception wasn't working, which seems to be a frequent problem.

Churchfields Surgery 2024-04-25 Person 5 5 0

Lovely Dr on the phone. Very kind and understanding Lovely Dr that performed the procedure. Very impressed.

Nothing..all great

Churchfields Surgery 2024-04-25 Person 4 5 0

It’s good for people who have smart technology But for those who don’t I feel sorry for.

It does take a while to get through to surgery on phone and as we all know the nhs is stretched so not the surgery’s fault

Churchfields Surgery 2024-04-25 Person 4 5 0

Annual clinic invitation- ran smoothly and was on time

Nothing