Reviews
It is so hard to get through on the phone to book anything. You are normally in a queue and even if you get to the number 1 position you can be waiting for 10-15 minutes to be answered.
I have had a doctor loose my referral to see another doctor for an procedure that they themselves couldn’t do and been told it’s going to be at least another 3 weeks to be seen again!
I have been to the surgery 3 times recently and everyone has been very helpful. Dr Marian was lovely, caring, listened to me and was very thorough. I needed a follow up appointment and received a text from the surgery to remind me.
I’ve also had a blood test and the young lady who was doing it again was lovely, polite and very gentle.
I also saw Nurse Karen who put me at ease and managed to carry out my procedure successfully, again a very nice nurse.
I have also came and had my flu vaccination, it was organised really well and although there was a queue I did not have to wait too long.
Very difficult to get an. Appointment. Hod on for more than an hour only to be cut off when you are caller no 1
When you finally get to speak to anyone the staff are not very helpful. Very combative in nature . Had to ask my friend to try and call on my behalf after 6 weeks of trying
Went to the reception today waited in line when it was my turn was asked by Avis could they help me I moved forward to speak and was told to wait by her as she had started a conversation with another member of staff about how badly they had been talked to by another patient I heard details of description of the patient etc after about 5 mins of waiting listening to them gossip was asked what I wanted told her I had a blood test and help as antibiotics did not agree with me could I please change them was given an eye roll by Avis and told I should have told the doctor before so it was on my notes I felt like she was telling me off like I was a child and donor appreciate the way she talked to me I have dementia and cannot process things quickly left the surgery very upset that I was talked to like that the rest of the staff were lovely and couldn’t have been more helpful this lady needs more training in interpersonal skills
Of late I have had reason to use Churchview surgery, on each occasion the Doctors have been very informative, very pleasant and helpful in diagnosing the issue and taking the relevant actions.
I could not have asked for better care or service
Resources
Short link to review Church View Surgery: http://iwgc.net/ecdcu