Burley House, 15 High Street, Rayleigh, EssexEngland, SS6 7DY
I would like to thank Courtney at reception and Dr Jayasuriya for there kindness today sorting out my husbands prescription.
The only female doctor now operates only from the hockley surgery, she was the only one my wife was comfortable seeing and the only one who a tually listened and could actually understand plain English as a first language. Every other doctor at this Ora time has eng,ist as a second language IMHO. Appointments for the day that you want an appointment and now defined as "emergency appointments". I would not recommend this surgery to any new patients. I have been a patient here for about 37 years, but not for much longer. do I expect any changes following this review that will actually benefit the patients, Honestly NO.
I am posting this review now following a conversation this morning asking for a doctor to call my wife by phone. My wife has overnight come down with a stomach bug that has her puking frequently. She is not the kind of person to call a GP and ask for this unless it really is required, when my wife says to me I can't make it up there, I believe her. The fact that today 22-Dec-2017 is the last business day for GP services normal opening hours (oh for Saturday opening again where you can just walk in) before the Christmas break AND In order not to spread this "bug" I called the doctors to ask if she could get a call back when convenient to speak to a doctor. Within the hour I got a call back from a receptionist to tell me that my wife had been added to the home visit list for today, however, they couldn't guarantee that a GP would be out to see her and that if no one had been before 18:30 hours that We would have to call the out of hours doctors service. I have also chatted with our friendly pharmacist and there are no longer any over the counter "anti sick" medications available, it's all on prescription now, which is fine if one can get to see a GP. So my dear wife is stuck in bed, puking
I would like to thank receptionist Liz for help and kindness these past two days she went out of her way to help me arrange an appointment for my husband who was very poorly.The surgery was very busy because one of the doctors was off sick which had given the receptionists extra work having to phone patients to rearrange appointments, also thank you to Dr Babar for seeing him. Once again Thank you.
I am 80 years old with a long history of coronary disease. Only as a real emergency would I see anyone other than Doctor Jayasuriya. He remains in all respects the most outstanding GP I have had. The support staff in Reception are always courteous and helpful. I would especially like to thank Courtney who went out of her way to help resolve a recent problem I had. My only problem is with the comfort of the chairs in the waiting area. A sit for any other than a short time is agony -,but tha's a small price to pay for excellent service and care.