Charing Surgery

Charing Surgery 2019-12-23 Person 2 5 0

Surgery needs to get in to the 21st century! *There is an app but its poorly used and only offer 10 appointments on any day =Please make all bookings available to app *Don't offer Dr@Hand style remote appointments that save time and money *The opening hours are very work unfriendly as you cannot pre-book appointments so you may be on the train by the time a triage call comes and cant get there anyway =Please offer Late and weekend surgeries *There is no pro-active advice/testing to pre-empt later issues =Please offer MoT style check-ups that dont need GP for heart, blood, moles, fitness *Please make reception more private, I dont want to hear about an old persons (who are clearly mortified) issues and offer them more dignity *What can be said about the pharmacy other than its a productivity disaster where confusion reigns (where did I put that bag i was just holding!) staff stand about chatting and make everyone wait in a long line even those elderly with standing problems. Its so bad people openly talk in the queue of the staff and still they don't get it! =Please take a leaf out of successful queue management like mcDonalds where good use of queue busting would make all the difference so people could sit down. With a few changes and a progressive, technology embracing future looking view Charing could be a great, efficient 5 star surgery ... Please do better!

Charing Surgery 2019-11-19 Person 5 5 0

Have already completed a review of the surgery.

Charing Surgery 2019-10-24 Person 1 5 0

I have been with Charing surgery for 20+ yrs, (it used too be a lovely surgery), the service you receive from the reception staff leaves a lot to be desired, constantly running late with appointments, the wait at the pharmacy is ridiculous i have waited over an hour on several occasions, i waited 40 minutes past my appointed time for a blood test today, and because i voiced my frustration the nurse refused to carry out my test as allegedly i made her feel uncomfortable, this particular nurse is very immature and unable to deal with opposing opinions and seems to get easily offended.

Charing Surgery 2019-10-24 Person 1 5 0

Totally unhelpful, always late, Been registered here for over 20yrs and the service is getting worse year on year.

Charing Surgery 2019-07-09 Person 4 5 0

Could the booking of the return call triage please be shortened and absolutely clear. There is one prompt to press 0 given ambiguously/at the wrong time. If you don't remember this it leads to either being cut off or having to retrace. Happened to me this morning. Even with a clear run and shortened input process because I knew the options, it took 3 1/2 minutes to complete a successful call. Thanks