Charing Surgery

Charing Surgery 2021-06-14 Person 5 5 0

I have blood tests regularly and my veins are a challenge. In the past I had this done at the William Harvey but I now have this done at the surgery by Kerry who is expert at getting my samples.

Nothing

Charing Surgery 2021-06-14 Person 5 5 0

I have blood tests regularly and my veins are a challenge. In the past I had this done at the William Harvey but I now have this done at the surgery by Kerry who is expert at getting my samples.

Nothing

Charing Surgery 2021-05-27 Person 5 5 0

I attended the surgery on the morning of the 27th May for surgery to remove a large basal cell carcinoma from my upper left arm. The surgery was carried out by Dr Bill Warrilow and his wife Dr Susanne. I was talked through the whole process to be carried out with excellent drawings to ensure that I fully understood the necessary procedure all of which put me completely at ease. The surgery was carried out during which further explanation on progress was given and any questions I had were answered in a reassuring manner. In summary, overall a very pleasant experience, considering what I was there for. The treatment I received was in my view, second to none. A sincere thank you to both doctors.

Nothing further to add.

Charing Surgery 2021-05-27 Person 5 5 0

I attended the surgery on the morning of the 27th May for surgery to remove a large basal cell carcinoma from my upper left arm. The surgery was carried out by Dr Bill Warrilow and his wife Dr Susanne. I was talked through the whole process to be carried out with excellent drawings to ensure that I fully understood the necessary procedure all of which put me completely at ease. The surgery was carried out during which further explanation on progress was given and any questions I had were answered in a reassuring manner. In summary, overall a very pleasant experience, considering what I was there for. The treatment I received was in my view, second to none. A sincere thank you to both doctors.

Nothing further to add.

Charing Surgery 2021-05-10 Person 2 5 0

The whole system of call at 8am is a real problem for those as really needing an appointment. The telephone system just to speak to a receptionist to request a call back to see if your even allowed an appointment is 6 minutes long and far to complicated for the elderly. Not to mention the speed and hast the receptionist try to get you off of the phone, before you have even explained the reason for your call. I think the communication and services from the receptionist is very poor and patronising. Should not take 3 weeks to get a blood test done.

Change the automated system when you call so it’s easier for elderly people it literally puts my grandparents off calling! As it’s so complicated Allow people to call and make appointments. Provide customer service ices training to the receptionists explain they are there to provide a services to the public