Charing Surgery

1 Surgery Close, Ashford, Kent, TN27 0AW 1 2 3 4 5 88 reviews

Average ratings

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5

Reviews

Showing reviews for the last 12 months, Show all reviews
 
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1 2 3 4 5
Written by a patient
16th April 2020

Dr Richard Knottenbelt spotted signs that I was well on the way to developing serious sepsis. My wife drove me to hospital and I was seen within a hour during a very busy period. His referral and diagnosis really helped to get me out of a very tight spot.

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
Written by a patient
14th April 2020

I always find the doctors and nurses very good. The triage system I have got used to and have always been dealt with efficiently. The nurse practitioner Gail is wonderful, very genuine and always helpful. My only problem is the pharmacy. It was supposed to improve after the refit but it has become worse than ever. The queues are horrendous, the system for taking your repeat prescriptions when you pick your last one up is diabolical. They have it for a whole month, and it is never ready when you go back (on the date that they give you) 28 days later. If you query why they have it a whole month before you collect it, and you still have to wait while they make it up, they can be very defensive, even rude to you. I have seen people having to argue with them before as they do not always listen. This is the reason there are always people annoyed and queuing. Why have a prescription for a whole month and then dispense it on the day of collection. It makes no sense! I feel the pharmacy could do with new management as it obviously isn't working efficiently with long queues and unhappy customers.

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
#sayThankYou

Today I came in with my 5 month old baby for her third injections. I was very worried due to the covid19 virus but you all delt with is brilliantly, you kept us all safe and protected and make a worrying time much easier . I would like to thank you all and especially the lady on the door checking our temperature and giving g us all the protective wear we need to put on in this scary horrible time . Tags just you so much you all amazing xx

14th April 2020
1 2 3 4 5
Written by a patient
17th March 2020

Every employee at this surgery cares about how your appointment is managed. Incredible empathy and patience from all the doctors and nurses that have cared for me. Thank you

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
Written by a patient
8th March 2020

I am unable to say how easy it is to get an appointment, as I was referred from a hospital. I gave 5 stars, as it wouldn’t allow me to leave blank.

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5

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Resources

Short link to review Charing Surgery: http://iwgc.net/ecdn4