Written by a patient
14th April 2020
I always find the doctors and nurses very good. The triage system I have got used to and have always been dealt with efficiently. The nurse practitioner Gail is wonderful, very genuine and always helpful. My only problem is the pharmacy. It was supposed to improve after the refit but it has become worse than ever. The queues are horrendous, the system for taking your repeat prescriptions when you pick your last one up is diabolical. They have it for a whole month, and it is never ready when you go back (on the date that they give you) 28 days later. If you query why they have it a whole month before you collect it, and you still have to wait while they make it up, they can be very defensive, even rude to you. I have seen people having to argue with them before as they do not always listen. This is the reason there are always people annoyed and queuing. Why have a prescription for a whole month and then dispense it on the day of collection. It makes no sense! I feel the pharmacy could do with new management as it obviously isn't working efficiently with long queues and unhappy customers.