18th May 2022
I came to Charing Surgery to have minor outpatient surgery and got lost on the way, which left me in floods of tears because I arrived late and thought I had missed the appointment that I had waited so long for. Not only was I still seen, but the nurse on the door could not have been kinder to me - she is an absolute credit to the surgery.
I was then seen by the most wonderful surgeon who was kind, considerate, patient and tolerant and most of all: extremely professional. His colleague Kerrie was absolutely lovely as well, she was both knowledgeable and caring, and adapted her behaviour to keep me calm. I suffer from anxiety and Kerrie literally held my hand throughout the surgical procedure to calm my fears and palpitations. The staff at this surgery came across as the very best of the NHS and I cannot recommend the staff, the surgeon, his colleague Kerrie and the surgery enough. Thank you so much for your patience with me today, it really was very much appreciated.
Nothing - this was the best NHS service I have ever experienced.