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Charing Surgery
2019-07-09
Person
4
5
0
Written by a patient
Written by a patient 9th July 2019
Could the booking of the return call triage please be shortened and absolutely clear. There is one prompt to press 0 given ambiguously/at the wrong time. If you don't remember this it leads to either being cut off or having to retrace. Happened to me this morning. Even with a clear run and shortened input process because I knew the options, it took 3 1/2 minutes to complete a successful call. Thanks