Central Surgery Practice

27 Southchurch Boulevard, Southend-on-Sea, England, SS2 4UB 30 reviews

Reviews

Recommend
Involvement
Cleanliness
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19th December 2023


Really bad surgery drs have no care and concern for patients well-being. I have a bad pain in my inner thigh and have been unable to walk properly for months and have to crawl up the stairs on all fours.I was sent for a scan but when I finally got the results back 17 days later I was told normal no cause found for patients pain I could see the areas scanned were my outside hip none on the inner thigh where the pain comes from. I made an appointment to see the doctor to ask for another scan on my inner thigh this was refused…saying appointment with orthopaedics middle of Jan will be able to organise more scans…I actually think the doctors are negligent leaving me crawling up the stairs on all fours

Suggested improvements
Could have organised a scan on the area that the pain comes from that was actually swollen October time when dr sent me for a d dimer blood test incase it was a clot…surely it makes more sense to scan the area the pain is coming from and that had swelling in the past than random areas that may be the cause I shall be contacting the general medical council about this

Experience
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Rating not given.
Staff
Rating not given.
Appointment
 
10th January 2023


Tried a few times to get through on the phone.

Suggested improvements
Bigger waiting room

Experience
Involvement
Cleanliness
Staff
Appointment
 
31st December 2022


On this occasion the receptionist was very helpful. Most times difficult to get an appointment. When I phoned to see if I could alter the time of returning a 24 hour blood pressure monitor, the nurse was supposed to phone back but didn't. After a few days I went to the surgery to see if I could take the monitor back a bit later, I found the receptionist unhelpful and patronising. I had somewhere I had to be at that particular time. This is just an example of how the surgery is now.

Suggested improvements
Should be able to make appointments in advance, and ask for the doctor that you would like to see. It is very stressful to have phone repeatedly in the morning from 8am, then wait to be told there are not any appointments left.

Experience
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
17th December 2020


Surgery is not that bad and I spoke to another doctor in past and she was wonderful.

Suggested improvements
I think they need a replacement doctor.

Experience
Involvement
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Rating not given.
Staff
Appointment
 
Written by a patient
19th May 2016


Having recently joined the surgery I was worried what it would be like but the receptionists are so friendly and the doctor I see is very thorough. I can always get an appointment and my repeat prescriptions have never been messed up unlike the previous doctors I was with.

Recommend
Involvement
Cleanliness
Staff
Appointment
 
 

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Resources

Short link to review Central Surgery Practice: http://iwgc.net/ecdcm